Contracts Operations Analyst

Overview

Position: Contracts Operations Analyst
Reports to: Director, Revenue and Sales Operations
FLSA Status: Salaried, Exempt
Location: US Remote

This role involves managing the full contract lifecycle, including reviewing proposals, negotiating legal terms, and maintaining systems and data to support sales and legal teams. The Contracts Operations Analyst will serve as the primary point of contact for contract review and negotiation, balancing legal detail with business operations to keep deals moving efficiently. This position offers a long-term career path focused on contract operations without requiring a law degree.

Responsibilities

• Lead the contracting process, including proposal reviews and negotiations, with limited supervision and in alignment with company policies and customer requirements
• Interpret and translate contract language such as termination clauses, indemnification, and limitation of liability; identify risks and negotiate terms directly with clients before escalating to legal counsel
• Manage contract lifecycles and ensure data governance for all client contracts, maintaining accuracy and consistency
• Administer the CPQ system (DealHub), including managing approval workflows and maintaining document templates
• Identify and implement AI-enabled automation opportunities to reduce manual work, accelerate workflows, and improve reporting
• Serve as the triage point for all incoming contract requests, resolving issues independently when possible and coordinating with sales and legal teams as needed
• Maintain compliant contract file documentation and manage legal matter reporting on weekly, monthly, quarterly, and annual schedules
• Review and integrate legacy contracts from acquired organizations, benchmarking them against internal standards
• Advise leadership on contract obligations, risk assessment, and negotiation strategies
• Build strong cross-functional relationships with sales, operations, legal, and finance teams
• Lead or contribute to cross-functional projects, including initiatives leveraging AI to streamline contract administration and reporting

Requirements

• Bachelor's degree in business, accounting, finance, or a related field
• Minimum 2 years of contract administration or paralegal experience (with a focus on growing as an analyst rather than pursuing law school)
• At least 1 year of experience in a SaaS or technology company
• Preferred: 2+ years of compliance experience
• Intermediate proficiency with Salesforce or similar CRM software
• Intermediate to advanced skills in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Experience administering DealHub or another CPQ tool is required
• Familiarity or comfort with AI tools and experience implementing automation-driven process improvements is a plus

Preferred Qualifications

• Strong curiosity and aptitude for understanding complex contract language and legal terminology
• Exceptional attention to detail with the ability to catch errors and double-check work
• Clear and confident communication skills, capable of explaining complex terms simply and managing expectations across multiple teams
• Ability to drive change and bring stakeholders along on new processes with patience and clarity
• Problem-solving mindset focused on improving workflows and resolving contract challenges

Compensation & Benefits

Details regarding compensation and benefits will be provided during the interview process.

Location

This is a remote position open to candidates residing in the United States. Please note that candidates residing in California, Hawaii, or Alaska are not eligible for this role.