Contracts Performance Manager

Overview

This role supports the sales function across the contract lifecycle, from negotiating contract terms and leading deals from verbal acceptance through signing, to ongoing contract management and customer relationship ownership. The Contracts Performance Manager ensures contract compliance, monitors escalations, and drives profitable execution of customer agreements across regions, products, or component repairs.

Responsibilities

• Own contract negotiations in partnership with Aerospace General Counsel and Sales leaders.
• Establish and actively manage a performance management matrix for OEM agreements with key customers throughout the contract lifecycle, including all contractual obligations between the customer and the organization’s businesses.
• Ensure key customer adherence to contract terms to deliver the EBITDA approved with commercial strategy (e.g., PIE pass-through, annual escalations) and ensure proper customer notification in accordance with the contract and internal Change Management process.
• Lead key customer contract monthly internal reviews with Customer Service Manager, Sales, and Pricing (e.g., review LDs, internal issues).
• Analyze key customer contracts to build and drive implementation of a Contract/Claim Management Strategy, including management of commercial risks and actions for EBITDA and cash generation.
• Own and launch key customer contract renewal activities through contract signature.
• Coordinate with Pricing and Commercial Finance to ensure deal accuracy and health with Sales and sites for key customer sales.
• Own communication management for strategic customer correspondence with key customers for the sites.
• Own contract reviews and approval workflows, and champion contract policy and procedure revisions as appropriate.
• Provide guidance to sites on key customer issues, including risks and contractual/claims activities.
• Attend customer reviews with Customer Service to support contract reviews and commercial issues where feasible.
• Provide quote, proposal, and bid support for key customer sales to Sales VPs and Customer Service where required.
• Provide training on the necessary commercial and contractual knowledge and skills to Customer Service team members.
• Lead management of claims and disputes in accordance with the Claim Management process and in collaboration with site teams.

Requirements

• 5+ years in OEM commercial or contracts roles in aerospace or high-tech manufacturing.
• Deep understanding of the full OEM contract lifecycle, from RFQ and proposal drafting through negotiation, execution, compliance, and renewal.
• Working experience with Contract Lifecycle Management (CLM) systems, Enterprise Resource Planning (ERP) tools, Salesforce, and legal/commercial terminology, including escalation clauses.
• Ability to assess pricing structures, evaluate margins, and analyze contract profitability across the product lifecycle.
• Familiarity with pricing models, cost estimating, and financial KPIs (e.g., EBITDAS), and tools like Excel or Power BI.
• Ability to translate OEM commercial language into actionable site-level plans.
• Strong OEM negotiation and risk management skills, including experience negotiating terms that reduce legal/financial exposure while maintaining customer relationships.
• Knowledge of contract law, liability, escalation language, and working with legal counsel.
• Strong attention to detail and process rigor, including ability to manage complex, multi-year contracts while ensuring compliance and accurate handoffs to operations and customer service.
• Ability to use tracking tools and document control protocols.
• Robust cross-functional collaboration and communication skills, including experience coordinating with engineering, operations, sales, legal, and finance to align stakeholders on contract terms.
• Experience working in matrixed environments and with project coordination.
• Travel requirement: 25%

Education Requirements

• Bachelor’s degree required; MBA, or other advanced degree preferred.

Preferred Qualifications

• MBA or other advanced degree preferred.

Compensation & Benefits

Salary: $110,000-$172,000

Eligible employees may receive a comprehensive benefits package, which may include:

• Medical, dental, and vision insurance
• Health Savings Account (HSA) with company contributions for eligible medical plan participants
• Flexible spending accounts (FSAs)
• 401(k) retirement plan with company matching contributions
• Life and disability insurance
• Paid vacation and holidays
• Employee assistance program (EAP)
• Wellness programs
• Tuition reimbursement
• Employee discounts
• Voluntary accident and critical illness coverage
• Pet insurance
• Work-life support resources

Benefits are subject to applicable plan terms and eligibility requirements, which may vary based on employment status, position, and location.

Location

Not specified.

Export Control Notice

This job position may include access to controlled information or technology subject to U.S. export control laws. If an applicant does not meet the definition of a “U.S. Person” (which includes U.S. citizens, U.S. lawful permanent residents, and those granted U.S. asylum or refugee status), the employer may be required to obtain an export control license. Any offer is contingent on verification of appropriate documentation for the company to assess whether an export license will be required for the role, and if it is determined that an export license is required, the offer is also contingent on the company’s determination, in its sole discretion, regarding whether a license application and ongoing administration is prudent under the project’s contract parameters and whether an export license can be successfully obtained before the applicant can start in the role. Export license applications may take several weeks to be processed.