Counsel I – Litigation & Complaints Management

Overview

A financial services organization is seeking a business-minded attorney to lead and manage litigation and consumer complaint management efforts. This role is central to the risk strategy, focusing on proactively managing litigation exposure, responding to regulatory scrutiny, and scaling a complaint management program within a highly regulated environment.

Reporting to the General Counsel, the attorney will serve as the primary legal lead for all litigation and escalated dispute matters. The position involves close collaboration with compliance, operations, and risk teams, as well as managing outside counsel. The role requires translating litigation trends and complaint insights into practical solutions that protect the business and support its objectives. There may be opportunities for people management as the function grows.

Responsibilities

Litigation Management

• Independently manage a portfolio of litigation, arbitration, pre-litigation disputes, and third-party claims from intake through resolution
• Develop legal strategies and defense positions, including reviewing pleadings, preparing for depositions, and guiding case execution
• Direct and manage outside counsel to ensure high-quality, cost-effective representation aligned with business goals
• Conduct and oversee internal investigations related to regulatory, compliance, or operational issues
• Partner with business and compliance teams to identify emerging risks and implement proactive mitigation strategies based on litigation trends

Complaint Management

• Review and respond to escalated consumer complaints, including those submitted to regulatory agencies, ensuring timely and compliant responses
• Collaborate with operational teams to develop and maintain scalable complaint management processes, procedures, and response frameworks
• Analyze complaint trends and root causes, working cross-functionally to implement preventative measures and reduce legal exposure

Cross-Functional Leadership

• Serve as a trusted advisor to internal stakeholders by providing clear, practical legal guidance
• Drive alignment between legal, compliance, and business teams to strengthen risk management practices
• Support ongoing process improvements and contribute to a culture of accountability, integrity, and operational excellence

Requirements

• Juris Doctor (J.D.) from an accredited law school and active bar membership in good standing
• Minimum of 5 years of experience handling consumer financial services litigation, including law firm and/or in-house experience
• Strong knowledge of federal and state consumer protection laws and financial services regulations
• Experience in consumer lending and/or bank sponsorship programs preferred
• Proven ability to independently manage complex litigation matters while balancing legal risk and business priorities
• Experience working in a fast-paced, evolving financial services or fintech environment
• Strong business judgment with the ability to translate complex legal concepts into clear, actionable guidance for non-legal stakeholders
• Data-driven mindset with the ability to identify trends in litigation and complaints and develop preventative strategies
• Excellent analytical, problem-solving, and decision-making skills with high attention to detail
• Strong communication and stakeholder management skills with a track record of effective cross-functional partnership
• Demonstrated ownership mentality with the ability to drive initiatives forward and influence legal outcomes
• High degree of integrity, professionalism, and sound judgment

Location

This is a fully remote position, allowing work from any location. While primarily remote, employees may visit the office in Irving, TX, at their discretion. Candidates must reside in one of the approved locations by their start date to remain part of the collaborative community.

Compensation & Benefits

• Salary range: $160,000 to $170,000 per year, depending on relevant experience
• Eligibility for a variable annual bonus based on company and individual performance

Benefits

• Comprehensive medical, dental, and vision coverage
• Contributions to a Health Savings Account (HSA)
• Access to an Employee Assistance Program (EAP) supporting mental health and well-being
• 401(k) program with Safe Harbor Match (100% of the first 3% and 50% of the next 2%)
• Accrued time off, company holidays, sick time, and 3 floating holidays
• 12-week Paid Parental Leave
• Market-driven salary and bonus opportunities
• Robust technology package to support productivity

Equal Employment Opportunity

The organization is committed to fostering an inclusive community and is an Equal Employment Opportunity employer. All qualified applicants and employees receive consideration without regard to age, race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.