Counsel I – Litigation & Complaints Management

Overview

A financial services organization is seeking a business-minded attorney to lead and manage litigation and consumer complaint processes. This role is central to the organization's risk strategy, focusing on proactive litigation management, regulatory response, and scaling a complaint management program within a regulated environment.

Reporting to the General Counsel, the attorney will serve as the primary legal lead for litigation and escalated disputes, collaborating with compliance, operations, and risk teams, and managing outside counsel. The position involves translating litigation trends and complaint data into practical solutions that protect the business and support objectives. This high-impact role may include people management responsibilities as the function grows.

Responsibilities

Litigation Management

• Manage a portfolio of litigation, arbitration, pre-litigation disputes, and third-party claims from intake through resolution independently
• Develop legal strategies and defense positions, including reviewing pleadings, preparing for depositions, and guiding case execution
• Direct and manage outside counsel to ensure quality, cost-effective representation aligned with business goals
• Conduct and oversee internal investigations related to regulatory, compliance, or operational issues
• Collaborate with business and compliance teams to identify emerging risks and implement proactive mitigation based on litigation trends

Complaint Management

• Review and respond to escalated consumer complaints, including those submitted to regulatory agencies, ensuring timely and compliant responses
• Partner with operational teams to develop and maintain scalable complaint management processes and response frameworks
• Analyze complaint trends and root causes, working cross-functionally to implement preventative measures and reduce legal exposure

Cross-Functional Leadership

• Serve as a trusted advisor to internal stakeholders, providing clear and practical legal guidance
• Drive alignment between legal, compliance, and business teams to strengthen risk management practices
• Support ongoing process improvements and contribute to a culture of accountability, integrity, and operational excellence

Requirements

• Juris Doctor (J.D.) from an accredited law school and active bar membership in good standing
• Minimum 5 years of experience handling consumer financial services litigation, including law firm and/or in-house experience
• Strong knowledge of federal and state consumer protection laws and financial services regulations
• Experience in consumer lending and/or bank sponsorship programs preferred
• Proven ability to independently manage complex litigation while balancing legal risk and business priorities
• Experience working in fast-paced, evolving financial services or fintech environments
• Strong business judgment with the ability to translate complex legal concepts into clear guidance for non-legal stakeholders
• Data-driven mindset with the ability to identify litigation and complaint trends and develop preventative strategies
• Excellent analytical, problem-solving, and decision-making skills with high attention to detail
• Strong communication and stakeholder management skills with a record of effective cross-functional collaboration
• Demonstrated ownership mentality with the ability to drive initiatives and influence legal outcomes
• High degree of integrity, professionalism, and sound judgment

Compensation & Benefits

• Salary range: $160,000 to $170,000 per year, depending on experience
• Eligibility for variable annual bonus based on company and individual performance
• Comprehensive medical, dental, and vision coverage
• Contributions to a Health Savings Account (HSA)
• Access to an Employee Assistance Program (EAP) supporting mental health and well-being
• 401(k) program with Safe Harbor Match (100% of first 3% and 50% of next 2%)
• Accrued time off, company holidays, sick time, and 3 floating holidays
• 12-week Paid Parental Leave
• Market-driven salary and bonus opportunities
• Robust technology package to support productivity

Location

This is a fully remote position, allowing work from any approved location. While primarily remote, employees may visit the office in Irving, TX, as desired. All team members must reside in approved locations by their start date to remain part of the collaborative community.