Court Coverage Specialist

Overview

This Operations Associate role supports courtroom coverage on short notice. The position involves owning a live book of open court hearings and coordinating with attorneys to secure coverage before deadlines by phone, text, and email.

Responsibilities

• Secure attorney coverage on a deadline by managing a portfolio of open court hearings and contacting attorneys daily via phone, text, and email.
• Negotiate fees in real time by holding your position on price, handling counteroffers, and extending above-standard offers when a market is tight—while protecting margin.
• Triage a fast-moving pipeline by prioritizing competing hearings, making sound judgment calls quickly, and explaining reasoning clearly to the team.
• Handle urgent coverage needs including last-minute changes, cancellations, and coverage gaps.
• Onboard and support attorneys by walking new attorneys through how the coverage process works, answering questions, and serving as the go-to contact.
• Keep law-firm clients in the loop by updating them on hearing status to build trust and reduce surprises.
• Maintain accurate records by logging activity, confirming assignments, and keeping the pipeline current.
• Contribute to continuous improvement by identifying recurring coverage gaps and sharing ideas during daily huddles and team meetings.

Requirements

• 1+ year in a role requiring high-volume phone outreach or direct negotiation. Examples include inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.
• Strong verbal and written communication skills.
• Highly organized with the ability to manage many open items at once without missing details.
• Calm and decisive under deadline pressure.
• Comfortable and quick to learn new platforms.
• High school diploma or equivalent.

Preferred Qualifications

• Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment.
• A track record of hitting or exceeding KPIs in a metrics-driven role.
• Familiarity with CRM or scheduling tools.
• Exposure to legal, court, or collections operations.
• Comfortable on Mac OS and Google Workspace.

Core Skills

• Scheduling and calendar coordination
• High-volume phone, text, and email communication
• Negotiation and objection handling
• Customer service and relationship management
• Pipeline/case management and prioritization
• Data entry and CRM/ticketing systems
• Attention to detail and multitasking under deadlines
• Problem-solving and conflict resolution

Compensation & Benefits

• Pay: $20–$22 per hour (full hourly range; no sales commission). Starting rate depends on experience.
• Growth opportunities: promotions from within; strong Operations Associates may move up a defined ladder toward senior specialist and supervisor roles.

Benefits:

• Health, Dental, and Vision Insurance
• 401(k) with Company Matching
• Paid Time Off
• 7 Paid Company Holidays
• 4 Floating Holidays per Year
• Life Insurance and AD&D Insurance
• Long-Term Disability
• Health Care Reimbursement Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Pet Insurance

Location & Schedule

• Schedule: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)
• Location: Remote (Wisconsin)
• Job type: Full-time

Equal Opportunity

This employer is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you need a reasonable accommodation to participate in the application or interview process, let the employer know.