Court Coverage Specialist

Overview

This role supports last-minute attorney coverage for court hearings. As an Operations Associate on the Coverage team, you will maintain a live book of open hearings and work directly with attorneys using phone, text, and email to secure coverage before deadlines.

The work blends dispatcher-style coordination, real-time negotiation, and ongoing account management—fast-paced, measurable, and deadline-driven.

Responsibilities

• Secure attorney coverage on a deadline by owning a portfolio of open court hearings and contacting attorneys daily via phone, text, and email.
• Negotiate fees in real time, handle counteroffers, and extend above-standard offers when the market is tight while protecting cost targets.
• Triage a high-volume, time-sensitive pipeline by prioritizing competing hearings and making fast, sound judgment calls.
• Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first approach.
• Onboard and support attorneys by walking them through how the coverage process works and serving as a go-to contact.
• Keep law-firm clients updated on hearing status to build trust and prevent surprises.
• Maintain accurate records by logging activity, confirming assignments, and keeping the pipeline up to date.
• Identify recurring coverage gaps and contribute ideas in daily huddles and team meetings.

Requirements

• 1+ year in a role requiring high-volume phone outreach or direct negotiation. Examples include inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.
• Strong verbal and written communication; efficient and comfortable communicating by phone.
• Highly organized with the ability to manage many open items at once without letting anything slip.
• Calm and decisive under deadline pressure; able to make a call and keep moving.
• Tech-comfortable and able to quickly learn new platforms.
• High school diploma or equivalent.

Preferred Qualifications

• Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment.
• Demonstrated ability to hit or exceed KPIs in a metrics-driven role.
• Familiarity with CRM or scheduling tools.
• Exposure to legal, court, or collections operations.
• Comfortable working on Mac OS and Google Workspace.

Compensation & Benefits

• Pay: $20–$22 per hour (full hourly range; no sales commission). Starting rate depends on experience.
• Growth: promotions from within, with advancement toward senior specialist and supervisor roles.

Benefits:

• Health, Dental, and Vision Insurance
• 401(k) with Company Matching
• Paid Time Off
• 7 Paid Company Holidays
• 4 Floating Holidays per Year
• Life Insurance and AD&D Insurance
• Long-Term Disability
• Health Care Reimbursement Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Pet Insurance

Location & Schedule

• Schedule: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)
• Location: Remote (Louisiana)
• Job type: Full-time

Equal Opportunity

This employer is an equal opportunity employer and provides consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants who need them during the application or interview process.