Court Coverage Specialist

Overview

This Operations Associate role is responsible for securing attorney coverage on short notice and managing a live portfolio of court hearings. You will contact attorneys by phone, text, and email to lock in assignments before hearing deadlines, negotiate fees in real time when necessary, and keep clients and internal records up to date.

Responsibilities

• Secure courtroom coverage on a deadline by owning a portfolio of open court hearings and working them daily via phone, text, and email.
• Negotiate fees in real time, handle counteroffers, and extend above-standard offers when the market is tight—while protecting margin.
• Triage a fast-moving pipeline by prioritizing competing hearings and making sound judgment calls quickly.
• Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset.
• Onboard and support attorneys by walking new attorneys through the process, answering questions, and serving as a go-to point of contact.
• Keep clients informed by updating law firms on hearing status to build trust and prevent surprises.
• Keep data accurate by logging activity, confirming assignments, and maintaining an up-to-date pipeline.
• Improve daily operations by identifying recurring coverage gaps and contributing ideas in daily huddles and team meetings.

Requirements

• 1+ year in a role requiring high-volume phone outreach or direct negotiation (examples: inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service).
• Strong verbal and written communication; comfortable and efficient on the phone.
• Highly organized with the ability to manage many open items at once.
• Calm and decisive under deadline pressure.
• Tech-comfortable and able to quickly learn new platforms.
• High school diploma or equivalent.

Preferred Qualifications

• Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment.
• Experience hitting or exceeding KPIs in a metrics-driven role.
• Familiarity with CRM or scheduling tools.
• Exposure to legal, court, or collections operations.
• Comfortable on Mac OS and Google Workspace.

Core Skills

• Scheduling and calendar coordination
• High-volume phone, text, and email communication
• Negotiation and objection handling
• Customer service and relationship management
• Pipeline/case management and prioritization
• Data entry and CRM/ticketing systems
• Attention to detail and multitasking under deadlines
• Problem-solving and conflict resolution

Compensation & Benefits

• Pay: $20–$22/hour (full hourly range; no sales commission). Starting rate depends on experience.

Benefits:

• Health, Dental, and Vision Insurance
• 401(k) with Company Matching
• Paid Time Off
• 7 Paid Company Holidays
• 4 Floating Holidays per Year
• Life Insurance and AD&D Insurance
• Long-Term Disability
• Health Care Reimbursement Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Pet Insurance

Schedule & Location

• Schedule: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)
• Location: Remote (Oklahoma)
• Job type: Full-time

Equal Opportunity Statement

The employer is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you need a reasonable accommodation to participate in the application or interview process, let them know.