Court Coverage Specialist

Overview

This role supports short-notice attorney coverage for court hearings. As an Operations Associate on the Coverage team, you will maintain a live book of upcoming hearings and use phone, text, and email outreach to secure attorney assignments before deadlines.

Responsibilities span scheduling and coordination, real-time fee negotiation, pipeline triage, attorney onboarding, and client updates.

Responsibilities

• Own a portfolio of open court hearings and work them daily via phone, text, and email to secure coverage before hearing dates.
• Negotiate fees in real time, including holding price positions, handling counteroffers, and extending above-standard offers when market demand is tight—while protecting cost targets.
• Triaging a fast-moving pipeline by prioritizing competing deadlines, making quick judgment calls, and clearly explaining decisions.
• Manage last-minute changes, cancellations, and urgent coverage gaps with a solutions-first approach.
• Onboard and support attorneys by walking them through how coverage works, answering questions, and serving as a primary point of contact.
• Keep law-firm clients updated on hearing status to build trust and prevent surprises.
• Maintain accurate records by logging activity, confirming assignments, and keeping the pipeline up to date.
• Identify recurring coverage gaps and share improvement ideas during daily huddles and team meetings.

Requirements

• 1+ year in a role requiring high-volume phone outreach or direct negotiation. Examples include inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.
• Strong verbal and written communication; comfortable and efficient on the phone.
• Highly organized with the ability to manage many open items at once.
• Calm and decisive under deadline pressure.
• Tech-comfortable and able to learn new platforms quickly.
• High school diploma or equivalent.

Preferred Qualifications

• Experience in staffing, dispatch, gig-platform operations, or high-volume call-center/outbound environments.
• A track record of hitting or exceeding KPIs in a metrics-driven role.
• Familiarity with CRM or scheduling tools.
• Exposure to legal, court, or collections operations.
• Comfortable on Mac OS and Google Workspace.

Compensation & Benefits

• Pay: $20–$22/hour (full hourly range; no sales commission). Starting rate depends on experience.
• 401(k) with Company Matching
• Paid Time Off
• 7 Paid Company Holidays
• 4 Floating Holidays per Year
• Health, Dental, and Vision Insurance
• Life Insurance and AD&D Insurance
• Long-Term Disability
• Health Care Reimbursement Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Pet Insurance

Location & Schedule

• Schedule: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)
• Location: Remote (Virginia)
• Job type: Full-time