Court Coverage Specialist

Overview

This Operations Associate role involves securing court hearing coverage on short notice by managing a live portfolio of hearings and coordinating with attorneys via phone, text, and email. The position combines scheduling, real-time negotiation, and high-touch communication to ensure hearings are covered before deadlines while keeping clients informed.

Responsibilities

• Own a live book of open court hearings and work them daily by phone, text, and email to secure attorney coverage before the hearing date.
• Negotiate fees in real time, handle counteroffers, and extend above-standard offers when a market is tight—while protecting margin and reaching “yes.”
• Triage a fast-moving pipeline by prioritizing competing hearings and making sound judgment calls quickly; clearly explain reasoning to the team.
• Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset.
• Onboard and support attorneys by walking new attorneys through how coverage works, answering questions, and serving as the primary go-to contact.
• Keep law-firm clients informed by updating hearing status to build trust and prevent surprises.
• Maintain accurate records by logging activity, confirming assignments, and keeping the pipeline up to date.
• Identify recurring coverage gaps and contribute ideas in daily huddles and team meetings to improve the system.

Requirements

• 1+ year in a role requiring high-volume phone outreach or direct negotiation (examples: inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service).
• Strong verbal and written communication; comfortable and efficient on the phone.
• Highly organized with the ability to manage many open items at once without missing details.
• Calm and decisive under deadline pressure; able to make the call and keep moving.
• Tech-comfortable and quick to learn new platforms.
• High school diploma or equivalent.

Preferred Qualifications

• Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment.
• Track record of hitting or exceeding KPIs in a metrics-driven role.
• Familiarity with CRM or scheduling tools.
• Exposure to legal, court, or collections operations.
• Comfortable on Mac OS and Google Workspace.

Compensation & Benefits

• Pay: $20–$22/hour (full hourly range; no sales commission). Starting rate depends on experience.
• Growth from within: promotions toward defined senior specialist and supervisor roles based on performance.
• Benefits:
  • Health, Dental, and Vision Insurance
  • 401(k) with Company Matching
  • Paid Time Off
  • 7 Paid Company Holidays
  • 4 Floating Holidays per Year
  • Life Insurance and AD&D Insurance
  • Long-Term Disability
  • Health Care Reimbursement Flexible Spending Account (FSA)
  • Dependent Care Flexible Spending Account
  • Employee Assistance Program (EAP)
  • Pet Insurance

Location & Schedule

• Schedule: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)
• Location: Remote (Michigan)
• Job type: Full-time

Equal Opportunity

The employer is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you need a reasonable accommodation to participate in the application or interview process, let them know.