Court Coverage Specialist

Overview

This role involves securing attorney coverage for court hearings on short notice by managing a live book of open hearings and coordinating with attorneys via phone, text, and email. You will negotiate fees in real time, triage competing deadlines, and keep both attorneys and law-firm clients informed—while maintaining accurate records and meeting cost targets.

Responsibilities

• Maintain a live portfolio of open court hearings and work it daily by phone, text, and email to secure the right attorney before the hearing date
• Negotiate fees in real time by holding position on price, handling counteroffers, and extending above-standard offers when a market is tight—while protecting margin
• Prioritize competing hearings, make sound judgment calls quickly, and clearly explain your reasoning to your team
• Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset
• Onboard and support attorneys by walking them through how the coverage process works, answering questions, and serving as the go-to contact
• Update law firms on hearing status to build trust and prevent surprises
• Keep data accurate by logging activity, confirming assignments, and maintaining an up-to-date pipeline
• Identify recurring coverage gaps and contribute ideas in daily huddles and team meetings

Requirements

• 1+ year in a role requiring high-volume phone outreach or direct negotiation (examples: inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service)
• Strong verbal and written communication; comfortable and efficient on the phone
• Highly organized with the ability to manage many open items at once without anything slipping
• Calm and decisive under deadline pressure
• Tech-comfortable and quick to learn new platforms
• High school diploma or equivalent

Preferred Qualifications

• Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment
• A track record of hitting or exceeding KPIs in a metrics-driven role
• Familiarity with CRM or scheduling tools
• Exposure to legal, court, or collections operations
• Comfortable on Mac OS and Google Workspace

Core Skills

• Scheduling and calendar coordination
• High-volume phone, text, and email communication
• Negotiation and objection handling
• Customer service and relationship management
• Pipeline/case management and prioritization
• Data entry and CRM/ticketing systems
• Attention to detail and multitasking under deadlines
• Problem-solving and conflict resolution

Compensation & Benefits

• Pay: $20–$22 per hour (full hourly range; no sales commission). Starting rate depends on experience.
• Health, Dental, and Vision Insurance
• 401(k) with Company Matching
• Paid Time Off
• 7 Paid Company Holidays
• 4 Floating Holidays per Year
• Life Insurance and AD&D Insurance
• Long-Term Disability
• Health Care Reimbursement Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Pet Insurance

Location & Schedule

• Schedule: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)
• Location: Remote (Montana)
• Job type: Full-time

Equal Opportunity Employer

The employer is an equal opportunity employer and provides consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants needing assistance in the application or interview process.