Court Coverage Specialist

Overview

This role involves providing courtroom hearing coverage on short notice for law firms. You will own a live book of open court hearings and work outreach channels (phone, text, and email) to secure the right attorney before each hearing deadline.

Responsibilities

• Maintain and manage a live portfolio of open court hearings; contact attorneys daily by phone, text, and email to confirm coverage before hearing dates.
• Negotiate fees in real time, including handling counteroffers and extending above-standard offers when a market is tight while protecting margin.
• Triage a fast-moving pipeline by prioritizing competing hearings and making quick, sound decisions under deadline pressure.
• Handle scheduling changes, cancellations, and urgent coverage gaps with a solutions-first mindset.
• Onboard and support attorneys by walking new attorneys through how the coverage process works and serving as their go-to contact.
• Keep law firms updated on hearing status to prevent surprises and maintain trust.
• Keep records accurate by logging activity, confirming assignments, and maintaining pipeline/data integrity.
• Identify recurring coverage gaps and contribute ideas during daily huddles and team meetings.

Requirements

• 1+ year of experience in a role requiring high-volume phone outreach or direct negotiation (examples include inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service).
• Strong verbal and written communication skills and comfort working on the phone.
• Highly organized with the ability to manage many open items at once without letting anything slip.
• Calm and decisive under deadline pressure, with the ability to make calls and keep work moving.
• Tech-comfortable and able to quickly learn new platforms.
• High school diploma or equivalent.

Preferred Qualifications

• Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment.
• Track record of hitting or exceeding KPIs in a metrics-driven role.
• Familiarity with CRM or scheduling tools.
• Exposure to legal, court, or collections operations.
• Comfortable on Mac OS and Google Workspace.

Compensation & Benefits

• Pay: $20–$22/hour (full hourly range; no sales commission). Starting rate depends on experience.
• Health, Dental, and Vision Insurance
• 401(k) with Company Matching
• Paid Time Off
• 7 Paid Company Holidays
• 4 Floating Holidays per Year
• Life Insurance and AD&D Insurance
• Long-Term Disability
• Health Care Reimbursement Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Pet Insurance

Location & Schedule

• Schedule: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)
• Location: Remote (South Carolina)
• Job type: Full-time