Cyber Review Manager

Overview

This role is part of the organization’s Cyber Incident Response group. You will manage and oversee the review of data exfiltrated in cyber incidents to identify, extract, and report on individuals whose personal identifying information (PII) and protected health information (PHI) were compromised.

The Review Manager will have a general understanding of data entry, document review, and project management. You should be consultative and able to interface with clients and partners, including corporations, law firms, forensics vendors, and insurers. The role requires the ability to maintain a caseload with multiple active matters. Cyber-specific review management experience is not necessary.

Responsibilities

• Serve as the primary point of contact for clients during cyber incident response review projects.
• Conduct project design meetings and consult with clients on the development and implementation of efficient and effective workflows for data mining and capture related to data exfiltration.
• Determine and manage client expectations regarding deliverables and timeframes.
• Draft workflow protocols and substantive training guidelines in partnership with the client and counsel, including review and data capture related to large documents unable to be captured within standard review tools.
• Implement review workflows, including the creation of assignments, fields, choices, rules, and access security.
• Leverage appropriate technology to improve productivity and accuracy.
• Execute quality control and quality assurance best practices, including statistical sampling, advanced searching techniques, and the use of custom scripts.
• Communicate and document substantive issues to client and counsel through the creation and maintenance of a query log.
• Monitor and report daily on overall progress, productivity, accuracy, and performance to budget for the project and individual team members.
• Lead and motivate review teams comprised of both attorneys and non-attorneys.
• Train reviewers on the use of review platforms, including identifying and mentoring team leaders.
• Work with both US and Global review teams and clients.

Requirements

• Minimum 2 years of project or review management experience.
• Extensive experience administering review databases, including Relativity.
• Proficient with Microsoft Office, particularly Excel (formulas, pivot tables, and basic formatting).
• Exceptional verbal and written communication skills, including experience leading conference calls and meetings with colleagues and clients.
• Excellent issue spotting and problem-solving skills.
• Ability to manage multiple projects simultaneously.
• Experience delivering difficult projects on time and within budget.
• Strong organizational skills and attention to detail.
• Willingness to go above and beyond client expectations.

Compensation & Benefits

• Compensation range: $105,000 - $120,000 USD annually
• May be eligible for an annual bonus

Your specific salary will be determined based on:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Equal Employment Opportunity

The employer is committed to complying with applicable equal employment opportunity laws and prohibits unlawful discrimination based on protected characteristics under national, federal, state, provincial, or local law. The employer also takes affirmative action for minorities, women, covered veterans, and individuals with disabilities. Assistance or accommodations are available upon request during the application process. Where applicable, the employer will consider qualified applicants with arrest and conviction records in accordance with relevant law.