Legal Innovation & Operations Lead

Overview

The organization is seeking a collaborative, curious operations leader to head the Legal Innovation & Operations (LIO) team within the Counsel organization. This role owns the team operations strategy from vision through execution, manages multiple workstreams, and drives legal technology, automation, and AI to improve how legal work is delivered.

Responsibilities

• Define and drive legal tech strategy, including setting the vision, building the roadmap, and delivering tools that help the team work faster, smarter, and more collaboratively.
• Oversee a suite of legal systems (e.g., CLM, eBilling, knowledge management, and workflow platforms), ensuring they are optimized, well-integrated, and aligned with business workflows.
• Manage core digital platforms to keep them efficient, intuitive, and budget-conscious.
• Partner across Legal, Policy, IT, Finance, Business Operations, and other stakeholders to evaluate and roll out technology and solutions that streamline work and improve the experience for internal partners.
• Design solutions that connect business needs to technology.
• Build and maintain relationships with vendors to ensure measurable value from technology investments.
• Lead multi-quarter, cross-functional projects that deepen automation, AI, and data-driven insights across how legal work is delivered.
• Identify opportunities and help create operational excellence.

Requirements

• 8+ years of experience in legal operations, tech strategy, or a related operations-focused role.
• Experience leading automation or AI initiatives that result in measurable improvements.
• Ability to manage budgets, timelines, and stakeholders with strong attention to detail and follow-through.
• Adaptive communication skills, including translating technical details into clear business value.
• Collaborative, curious mindset; comfortable experimenting and rethinking how work gets done.
• Familiarity with platforms like DocuSign CLM or workflow automation tools (hands-on implementation experience is a plus).
• Experience building trust quickly and working effectively with both senior leadership and individual contributors.

Preferred Qualifications

• Hands-on implementation experience with legal tech and workflow automation tools.

Compensation & Benefits

• Market-based pay with ranges determined by location. U.S. locations are categorized into one of four zones.
  • Zone A: $217,800—$326,800 USD
  • Zone B: $217,800—$326,800 USD
  • Zone C: $217,800—$326,800 USD
  • Zone D: $217,800—$326,800 USD
• Starting pay is determined based on job-related skills, experience, qualifications, work location, and market conditions. Ranges may be modified in the future.
• Benefits may include remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning.

Location

This is a U.S.-based role; pay is categorized by U.S. labor cost zones (A–D) based on work location.

Application Guidelines

• Candidates may submit up to 9 active applications within a 60-day period.
• Reapplications to the same role are accepted 90 days after a previous application has been reviewed.

Hiring Process - Use of AI

Automated AI tools may be used to evaluate job applications for efficiency and consistency, including compliance with local regulations such as bias audits and handling personal data in accordance with state and local privacy laws.

Equal Opportunity & Accommodations

The organization is an equal opportunity employer. It evaluates applicants without regard to identity or any legally protected class and considers qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances. Reasonable accommodations are available for disabled applicants throughout the recruitment process.