Overview
This role supports the end-to-end sales contracting process for a language technology platform serving healthcare, legal, government, and enterprise clients. Reporting to the VP of Legal & Compliance, you will draft, redline, and negotiate a high volume of sales agreements against tight SLAs while partnering closely with Sales, Deal Desk, Rev Ops, Finance, Security, and Compliance.
Responsibilities
Contract Lifecycle Management
- Own full-cycle drafting, review, and negotiation of sales contracts—including MSAs, SOWs, Order Forms, DPAs, BAAs, NDAs, and amendments—from initial draft through execution.
- Manage a high-volume contract pipeline against defined SLAs, prioritizing and triaging based on deal urgency, size, and complexity.
- Redline incoming customer paper against the contract playbook and fallback positions, flagging material deviations for escalation.
Negotiation & Problem-Solving
- Serve as the primary point of contact for Sales and customers on contract terms, driving negotiations to close.
- Identify contractual blockers early and proactively propose alternative language or structures that satisfy both risk tolerance and commercial goals.
- Use sound judgment to determine what is truly non-negotiable versus what is flexible, including when to hold, when to compromise, and when to escalate.
Process & Cross-Functional Coordination
- Maintain and continuously improve the contract playbook, templates, and fallback clause library.
- Track contract status, turnaround times, and bottlenecks; report on volume and SLA performance to the VP of Legal & Compliance.
- Partner with Deal Desk and Finance on pricing, billing terms, and revenue recognition implications of contract language.
- Coordinate with Security and Compliance on data protection terms, BAAs, and SOC 2 Type II-related terms for regulated customers (including healthcare and language access accounts).
- Support contract lifecycle management (CLM) tooling and workflow improvements to increase throughput as deal volume scales.
Risk & Compliance
- Ensure contracts comply with company policy, applicable law, and industry-specific requirements, including HIPAA/BAA obligations for healthcare and language access customers.
- Maintain organized, audit-ready contract records and metadata in support of the broader compliance program.
Requirements
Minimum Qualifications
- J.D. or paralegal certification/degree, with 1–4 years of relevant contract drafting and negotiation experience (in-house, law firm commercial practice, or a paralegal role supporting a commercial legal team).
- Demonstrated experience managing a high volume of commercial contracts in a fast-paced, deadline-driven environment.
- Extraordinary attention to detail.
- Strong written and verbal communication skills, including the ability to explain legal terms in plain language to non-legal stakeholders.
- Pragmatic, creative problem-solving—able to find acceptable middle ground rather than becoming stuck on positions.
- Comfort operating with ambiguity and competing priorities; confidence making judgment calls within delegated authority.
- Proficiency with contract lifecycle management (CLM) tools and redlining in Word/Google Docs (track changes fluency is required).
Preferred Qualifications
- SaaS or technology industry experience, particularly subscription/usage-based commercial models.
- Familiarity with data privacy and security terms (DPAs, BAAs, SOC 2-related provisions).
- Experience supporting a Sales or Deal Desk function directly, with an understanding of sales cycle pressure and SLA-driven workflows.
- Prior experience building or refining contract templates and playbooks.
Compensation & Benefits
- Competitive compensation and robust benefits offerings, including a 401(k) plan with match.
- Flexible PTO.
Location
- Hybrid/Remote working arrangements.
Additional Information
- Equal opportunity employer.
- No agencies please; C2C candidates will not be utilized at this time.
- No relocation or sponsorship are being offered for this position.