Director, Employment & Litigation Counsel

Overview

A leading provider of cloud contact center software is seeking a strategic Director, Employment and Litigation Counsel to serve as the lead advisor on global employment and risk-related matters. This role involves managing litigation and disputes, identifying and mitigating potential risks, and partnering closely with the People team and other internal stakeholders. Reporting to the Senior Vice President of Legal, the position combines responsibilities in corporate strategy, development, project management, and legal counsel.

Responsibilities

Employment

• Advise on global employment laws and regulations throughout the employee lifecycle, including hiring, terminations, talent acquisition, employee relations, compliance training, policy and handbook management, accommodations, and benefits.
• Represent the organization in negotiations, mediations, and court proceedings.
• Manage a diverse caseload involving employment disputes.
• Conduct legal research and prepare legal documents such as briefs, memos, and pleadings.
• Stay updated on changes in global employment law and industry trends.
• Provide training and consultation on best practices in employment matters.

Litigation Management

• Develop and implement litigation strategies in collaboration with external and internal legal counsel and business stakeholders.
• Manage investigations, enforcement actions, litigation, arbitration, and disputes from initiation through resolution.
• Prepare and review legal documents including pleadings, motions, and settlement agreements.
• Evaluate and mitigate legal risks associated with current and potential litigation, coordinating with risk management and insurance teams.
• Advise sales, services, and operational teams on customer escalations and disputes.
• Respond promptly to requests for information and subpoenas from regulators and assist in developing compliance procedures.
• Monitor legal trends and developments, particularly in financial services and technology, to position the organization proactively.

Risk Management

• Collaborate with Compliance, People, IT, Security, Finance, and other teams to identify legal and regulatory risks and develop mitigation strategies.
• Provide pragmatic advice and assist in developing or revising policies and procedures as part of risk management.
• Support risk management initiatives including training and internal investigations.

Strategic Counsel

• Provide proactive legal advice to senior management on litigation and compliance issues.
• Keep abreast of legal developments and industry trends to anticipate challenges and opportunities.

Requirements

• Juris Doctor (JD) degree from an accredited law school.
• Admission to practice law in at least one jurisdiction.
• Minimum of 5 years of experience in law firms and/or in-house legal departments, with preference for in-house experience.
• Strong understanding of employment law, including whistleblower issues and class actions.
• Extensive experience managing litigation, arbitration, and regulatory enforcement actions independently.
• Experience managing outside counsel.

Skills and Attributes

• Exceptional strategic thinking with ability to translate insights into execution.
• Excellent written and verbal communication skills for both internal and external audiences.
• Ownership mentality and comfort handling complex matters requiring analysis and judgment.
• Ability to work effectively in ambiguous, fast-paced environments.
• Proven ability to build and scale high-performing teams.
• High emotional intelligence, low ego, and strong bias for action.
• Trusted advisor balancing legal risk with commercial practicality.

Compensation and Benefits

• Base salary range: $124,800 to $388,800 USD annually, dependent on experience, certifications, and location.
• Potential for annual performance bonus, stock options, and other incentive compensation.
• Health, dental, and vision coverage starting on the first day of employment, with 100% of employee premiums covered and significant dependent cost sharing.
• Short & Long-Term Disability, Basic Life Insurance, and 401(k) plan with employer matching.
• Access to mental health support platform offering therapy, coaching, and mindfulness resources.
• Generous employee stock purchase plan.
• Paid time off, company holidays, paid volunteer hours, and 12 weeks paid parental leave.

Location

• This role is fully remote for candidates residing outside a 50-mile radius of the San Ramon office.
• For candidates within 50 miles of San Ramon, a hybrid schedule is required with three days per week (Monday, Wednesday, Thursday) onsite.

All compensation and benefits are subject to applicable plan documents and agreements. The organization is an equal opportunity employer committed to diversity and inclusion.