Director Legal Operations

Overview

This role shapes and leads a legal support function serving teams across Legal & Public Policy (LPP). Working within Legal Operations, you will design and manage a consistent, scalable approach to delivering non-attorney legal support.

You will lead end-to-end processes for how work is received, prioritized, assigned, and delivered—ensuring the right work reaches the right resources at the right time. This is both a strategic and operational leadership position.

Responsibilities

• Lead the Legal Operations function and oversee day-to-day service delivery across Legal & Public Policy.
• Own the end-to-end support model, including intake, triage, assignment, escalation, and performance management.
• Ensure work is routed consistently and efficiently using defined service standards and governance criteria.
• Balance team workload and capacity, addressing demand fluctuations, backlogs, and coverage needs.
• Develop cross-training and succession plans to reduce single points of failure and strengthen team resilience.
• Lead, coach, and develop legal support team members; foster accountability, collaboration, and continuous improvement.
• Define and maintain service offerings, workflows, procedures, and governance standards.
• Establish controls for confidential, privileged, and higher-risk matters, including appropriate escalation to counsel.
• Develop and report on key performance metrics, including service levels, turnaround times, quality, capacity, and stakeholder satisfaction.
• Partner with legal leaders and stakeholders to improve service delivery and drive adoption of legal operations solutions.
• Identify and implement process improvements that enhance efficiency, consistency, and the stakeholder experience.
• Champion the use of AI and legal technology to improve scalability, productivity, and operational effectiveness.

Requirements

• Experience leading legal operations, legal service delivery, or a comparable function.
• Experience building, scaling, or transforming service-oriented teams and processes.
• Strong understanding of corporate legal support functions, including:
  • contracts
  • matter management
  • records management
  • legal holds
  • e-discovery support
  • entity management
  • legal technology
  • compliance support
• Experience managing workloads, service commitments, and operational performance in a complex environment.
• Proven success working with senior stakeholders across a matrixed organization.

Preferred Qualifications

• Paralegal certification or legal operations certification.

Education

• Bachelor’s degree in Business, Legal Studies, Project Management, Industrial Engineering, or a related field, or equivalent experience.

Compensation & Benefits

Anticipated Base Salary Range

Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location-based pay ranges:

• $149,084 - $198,779 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
• $156,539 - $208,718 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
• $163,993 - $218,657 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Benefits

• Comprehensive package with Health, Life, Voluntary Lifestyle benefits and other perks supporting physical, mental, emotional, and financial wellbeing.
• Potential bonus structure (short-term incentives, long-term incentives and/or sales compensation) available to discuss during the selection process.

Location

• This position includes location-based pay ranges for the states listed above.