Commercial Operations Contract Lead

Overview

The organization is seeking a Commercial Operations Contract Lead to drive customer contracting, customer onboarding, and NDA management as the customer base scales. This role sits at the intersection of commercial operations, legal, and sales, applying strong contractual judgment to move deals from negotiation through signature while protecting commercial, legal, and risk interests.

This is a fully remote, individual contributor role based in the US Eastern time zone. The position offers significant autonomy and requires comfort operating in ambiguity.

Responsibilities

• Own end-to-end customer contracting, including drafting, redlining, and negotiating customer agreements (MSAs, SOWs, order forms, amendments) from initial terms through execution.
• Exercise direct negotiation authority on contract terms, balancing commercial objectives with legal and operational risk.
• Manage and respond to customer-issued vendor onboarding requirements, including security questionnaires, due diligence requests, and vendor risk assessments, representing the organization as vendor to its customers.
• Negotiate and manage NDAs across prospective customer relationships.
• Support customer RFP and RFI processes end-to-end, including coordination across deal teams, response drafting, and submission delivery.
• Own governance for customer contracts, ensuring required approvals are secured prior to execution.
• Serve as a central point of contact for cross-functional stakeholders (Legal, Sales, Product, Engineering, Delivery) on contract and commercial matters.
• Provide input to product and engineering teams on internally developed commercial operations tools (CRM, contract tracker, RFP tool), reflecting real-world contracting and deal desk needs.
• Maintain accurate and current records of contract status, terms, and obligations within contract tracking systems.
• Partner with the Chief Procurement and Commercial Operations Officer (CPCOO) to prioritize contracting workstreams based on business impact and customer needs.

Requirements

• 10–15 years of experience in commercial operations, contract management, deal desk, procurement, or legal roles, with strong exposure to customer contracting and negotiation.
• Demonstrated experience negotiating and redlining commercial agreements (MSAs, SOWs, order forms).
• Experience supporting or leading vendor onboarding processes, including responding to customer due diligence and security questionnaires.
• Proven track record supporting RFP/RFI processes, including proposal coordination and submission or managing RFPs from a procurement perspective.
• Comfort operating in ambiguous, high-growth, or rapidly evolving environments.
• Experience engaging with senior stakeholders and cross-functional teams.

Preferred Qualifications

• Ability to balance commercial objectives with legal and operational risk in a fast-paced, rapidly scaling environment.
• Strong technology-forward mindset and willingness to work closely with product and engineering teams to shape internal tools.

Compensation & Benefits

• Competitive compensation tailored to experience and skill set.
• Fully remote working model.
• Opportunities for professional development and leadership roles.

Location

• Fully remote; based in the US Eastern time zone.
• Occasional travel for team meetings and customer engagements is expected.