Senior Verifications Specialist

Overview

The Senior Verifications Specialist performs verifications functions at an advanced level. This role handles complex or escalated custodian contacts, serves as a subject matter resource for the team, and supports the accuracy and quality of the verifications process. The specialist also supports junior team members and assists leadership in maintaining departmental performance standards.

Responsibilities

• Contact deponents, including medical offices, hospitals, and businesses, to verify service information for subpoenas at a senior level of complexity.
• Conduct thorough research to locate accurate contact information, service agents, and special instructions for difficult or unfamiliar custodians.
• Enter verified information into DAS with precision to ensure accurate subpoena issuance and service.
• Handle escalated verifications cases, including custodians with complex requirements or disputed information.
• Serve as a subject matter resource for junior verifications team members.
• Assist in training new staff on verifications workflows, DAS, and HIPAA compliance.
• Maintain and update the location database with new and corrected custodian information.
• Identify patterns in verifications challenges and escalate recommendations to the team lead or manager.

Requirements

• Minimum 2 years of experience in verifications, records retrieval, or a related legal services role.
• Strong internet research skills and ability to identify reliable information sources.
• Comprehensive knowledge of HIPAA regulations and subpoena processes.
• Proficient in DAS and Microsoft Office.
• Excellent phone and written communication skills.
• Exceptional attention to detail and data entry accuracy.
• Comfortable mentoring peers and supporting team development.

Preferred Qualifications

• None stated.

Compensation & Benefits

• Base compensation range: $18.00 - $21.00 an hour, dependent upon the individual’s location, skills, experience, and qualifications.
• Competitive pay & quarterly incentives.
• Comprehensive benefits, 401k, and wellbeing programs.
• Paid time off & holidays.
• Professional development and career growth opportunities.

Location

• Job location dependent on the selected hiring region.

Background Check & Work Eligibility

• All persons hired will be required to complete a background check consistent with applicable law and provide proof of eligibility to work in the country of the job location.
• Background check results will be considered on an individualized basis in accordance with applicable fair-chance hiring requirements.

Equal Employment Opportunity

• Equal employment opportunity and accessibility accommodations are available. Requests for accommodation due to disability will be handled confidentially, and the application status will not be negatively affected.