Bilingual Immigration Intake Coordinator (English-Spanish) - Remote

Overview

The organization is seeking an enthusiastic and talented Intake Coordinator to join its team. This role focuses on coordinating intake operations, ensuring deadlines and quality standards are met, and preparing actionable pre-consultation notes.

Responsibilities

• Coordinate the Intake team, ensuring each lead is fully collected and logged in CampLegal within 24 hours.
• Oversee deadline compliance and quality standards by reviewing the team’s work and correcting deviations promptly.
• Prepare and review actionable pre-consultation notes for consultants, including:
  • Immigration status
  • Documentation
  • Qualifying factors
  • Hardships
  • Relevant history
• Identify and propose process improvements; train the team and raise the overall standard of work.
• Collaborate closely with the Client Intake team to provide direction and guidance for consistent work across the full journey from lead to active client.

Requirements

• Prior experience leading or coordinating a team, including overseeing day-to-day work, deadline compliance, and the quality of information collected.
• Proven experience collecting client information completely and accurately ahead of each consultation.
• Strong attention to detail and sound judgment to review the team’s work, catch errors or gaps, and identify areas for process improvement.
• Excellent communication skills to provide feedback and direction to the team and to ensure clear, actionable pre-consultation notes.
• Ability to work under pressure, managing multiple cases and people at once while maintaining a professional, resilient attitude.
• Availability for a flexible schedule and willingness to work various shifts as needed.

Compensation & Benefits

• Competitive compensation: Base hourly pay between $14–$18 USD/hour.
• Ongoing professional development.
• Paid Time Off after twelve months.

Location

New Jersey-based; represents clients nationwide.