Bilingual Immigration Intake Coordinator (English-Spanish) - Remote

Overview

This role involves coordinating the client intake process for a New Jersey-based immigration law firm that represents immigrants nationwide. The organization is seeking an enthusiastic and talented Intake Coordinator to lead day-to-day intake activities, ensure deadlines and quality standards are met, and help improve team performance over time.

Responsibilities

• Coordinate the Intake team to ensure every Qlead is fully collected and logged in CampLegal within 24 hours.
• Oversee deadline compliance and quality standards by reviewing the team’s work and correcting deviations promptly.
• Prepare and review actionable pre-consultation notes that equip the consultant with useful data to support closing the sale, including:
  • immigration status
  • documentation
  • qualifying factors
  • hardships
  • relevant history
• Identify and propose process improvements; train the team and raise the overall standard of work.
• Collaborate closely with the Client Intake team by providing direction and guidance to ensure consistency across the journey from Qlead to active client.

Requirements

• Prior experience leading or coordinating a team, overseeing day-to-day work, deadline compliance, and the quality of information collected.
• Proven experience collecting client information completely and accurately ahead of each consultation.
• Strong attention to detail and sound judgment to review the team’s work, catch errors or gaps, and identify areas for process improvement.
• Excellent communication skills to provide feedback and direction to the team and ensure clear, actionable pre-consultation notes.
• Ability to work under pressure while managing multiple cases and people at once, maintaining a professional, resilient attitude.
• Availability: flexible schedule and willingness to work various shifts as needed.

Compensation & Benefits

• Base hourly pay: $14–$18 USD/hour.
• Ongoing professional development.
• Paid Time Off after twelve months.

Location

• New Jersey-based immigration law firm (represents clients nationwide).