Bilingual Immigration Intake Coordinator (English-Spanish) - Remote

Overview

This role is focused on leading and coordinating an intake team to ensure client information is collected accurately and on time, and that quality standards are consistently met.

The organization is a New Jersey-based immigration law firm dedicated since 2012 to helping new Americans obtain legal status in the U.S., representing clients nationwide.

Responsibilities

• Coordinate the Intake team to ensure every lead is fully collected and logged in CampLegal within 24 hours.
• Oversee deadline compliance and quality standards by reviewing the team’s work and correcting deviations promptly.
• Prepare and review actionable pre-consultation notes for consultants, including:
  • Immigration status
  • Documentation
  • Qualifying factors
  • Hardships
  • Relevant history
• Identify and propose process improvements; provide training to the team and raise overall work standards.
• Collaborate closely with the Client Intake team to provide direction and guidance and ensure consistency across the full journey from lead to active client.

Requirements

• Prior experience leading or coordinating a team, overseeing day-to-day work, deadline compliance, and the quality of information collected.
• Proven experience collecting client information completely and accurately ahead of each consultation.
• Strong attention to detail and sound judgment to review the team’s work, catch errors or gaps, and identify areas for process improvement.
• Excellent communication skills to provide feedback and direction to the team and to ensure clear, actionable pre-consultation notes.
• Ability to work under pressure while managing multiple cases and people at once, maintaining a professional and resilient attitude.
• Availability: flexible schedule and willingness to work various shifts as needed.

Compensation & Benefits

• Base hourly pay: $14–$18 USD/hour.
• Paid Time Off after twelve months.
• Ongoing professional development.

Location

New Jersey (with representation of clients nationwide).