Bilingual Immigration Intake Coordinator (English-Spanish) - Remote

Overview

This role supports a New Jersey–based immigration law team that represents clients nationwide. The Intake Coordinator will lead intake operations to ensure information is collected accurately and on time, and that pre-consultation notes are complete and actionable.

Responsibilities

• Coordinate the Intake team to ensure every lead is fully collected and logged in the intake system within 24 hours.
• Oversee deadline compliance and quality standards by reviewing the team’s work and correcting deviations promptly.
• Prepare and review actionable pre-consultation notes to equip the consultant with useful data, including:
  • Immigration status
  • Documentation
  • Qualifying factors
  • Hardships
  • Relevant history
• Identify and propose process improvements; provide training to raise the overall standard of work.
• Collaborate closely with the Client Intake team to provide direction and ensure consistency across the full journey from lead to active client.

Requirements

• Prior experience leading or coordinating a team, including overseeing day-to-day work, deadline compliance, and the quality of information collected.
• Proven experience collecting client information completely and accurately ahead of each consultation.
• Strong attention to detail and sound judgment to review the team’s work, catch errors or gaps, and identify opportunities for process improvement.
• Excellent communication skills for providing feedback and direction to the team and ensuring clear, actionable pre-consultation notes.
• Ability to work under pressure while managing multiple cases and people at once with a professional, resilient attitude.
• Availability: Flexible schedule—willing to work various shifts as needed.

Compensation & Benefits

• Base hourly pay: $14–$18 USD/hour.
• Ongoing professional development.
• Paid Time Off after twelve months.

Location

• New Jersey (employer operates as a New Jersey–based immigration law firm representing clients nationwide).