Director, Product & Regulatory Compliance Counsel

Overview

The organization is seeking a Director, Product & Regulatory Compliance Counsel to serve as the subject matter expert for mortgage-related regulations that govern the company’s mortgage technology solutions.

This is a full-time, individual contributor role with high visibility and influence across Product, Risk/Information Security, Account Management, and Legal.

Location

Hybrid (Jacksonville) or Remote

• Reports to: Deputy General Counsel (current head of legal)
• Travel: 5% or less

Responsibilities

Regulatory Change and Product Requirements

• Monitor federal, state, and investor regulatory changes (CFPB, HUD/FHA, VA, USDA, Fannie Mae, Freddie Mac, Ginnie Mae, and state regulators) and assess their impact on company products.
• Translate new regulations into clear business and functional requirements that product and engineering teams can build and test against.
• Partner with product managers to prioritize regulatory work so mandated changes are delivered before effective dates.

Compliance Program and Policies

• Own the compliance program, including policies, procedures, risk assessments, and controls.
• Write, maintain, and review compliance policies on a regular schedule.
• Assist Risk and Information Security groups in coordinating responses to client audits, vendor due-diligence questionnaires, and regulator inquiries involving the organization.
• Support SOC audits and third-party risk reviews alongside Risk, Security, and Legal.
• Track compliance findings through remediation and report status and key risks to leadership.
• Deliver compliance training to employees.

Subject Matter Expert and Client Support

• Serve as subject matter expert on mortgage regulations, including TRID (Loan Estimate / Closing Disclosure), RESPA, TILA/Reg Z, and Fair Debt Collection Practices Act.
• Assist with responses to compliance issues reported by clients in production, including assessment of regulatory impact.
• Help set severity and prioritization for compliance-related defects.
• Communicate upcoming regulatory changes to clients through release notes, advisories, and webinars.
• Answer client, sales, and internal questions about how products support specific regulations.

Requirements

• Law degree from an accredited U.S. law school and admission to practice law in the appropriate jurisdiction.
• 5+ years of mortgage compliance experience, including time at a lender and/or a mortgage technology company preferred.
• In-depth knowledge of federal mortgage regulations, GSE and agency guidelines, and state requirements.
• Experience running or supporting a compliance program, including policies, audits, and client or regulator inquiries.
• Experience translating regulation into product requirements.
• Ability to exercise calm, clear judgment when handling live client issues under time pressure.
• Strong writing skills for policies, requirements, and client communications, and the ability to explain complex rules in plain language.

Preferred Qualifications

• Working knowledge of privacy and data-protection requirements (GLBA, state privacy laws) and emerging AI/model governance expectations.

Compensation & Benefits

• FLSA Designation (US Only): Exempt
• Salary Range: USD$144,000.00 - USD$176,000.00 per year.
• Other Compensation (US Only): Eligible for participation in a Company profit sharing bonus plan (plan details provided upon hire).
• Benefits (US Only): Medical, dental, vision, basic life insurance, short/long term disability, and 401(k) participation with company match.
• Time Off (US Only): Minimum of 10 days of vacation for new employees, sick time based on state requirements, 8 company-paid holidays, and 2 personal holidays per year.

Additional Information

• Equal opportunity employer.
• Applicants with disabilities who would like to request a reasonable accommodation related to any part of the application process may do so by contacting the organization’s HR team.
• If selected for a conditional offer, a criminal background check may be conducted before the offer becomes final and employment begins, in accordance with applicable law (including consideration of qualified applicants with arrest and conviction records under the San Francisco Fair Chance Ordinance and other applicable laws).
• AI-enabled tools may be used to assist in screening, assessing, or selecting applicants; recruiters and hiring managers review all results.