eBilling Specialist

Overview

This role involves electronic billing (eBilling) support for the firm’s e-clients, including onboarding, maintaining client billing requirements, and ensuring accurate and timely invoice submission. The position is based out of one of the organization’s U.S. offices and is remote. This role reports to the Director of Revenue Management.

Responsibilities

• Implement and onboard new clients to eBilling platforms, including setup, mapping, and maintenance of client billing information within the firm’s eBillingHub
• Submit electronic invoices accurately and timely in accordance with client eBilling guidelines
• Monitor invoice status and manage rejections, reductions, and appeals to maximize recovery
• Research and resolve invoice discrepancies by collaborating with attorneys, assistants, billing teams, and client representatives
• Identify and resolve rejection code issues; review and analyze recurring rejections to determine root causes and prevent repeat issues
• Maintain and update client billing requirements, rules, and vendor portal settings
• Submit accruals and budgets through third-party vendor systems as required by clients
• Manage submission and maintenance of timekeeper approvals on client vendor sites
• Coordinate workflows with local offices to ensure successful invoice processing
• Generate and review billing reports to track submission status, outstanding invoices, and client trends
• Provide support to internal staff on procedures and client requirements
• Ensure compliance with firm policies and client standards
• Flexibility to attend onsite trainings, work overtime, and conduct business travel as needed

Requirements

• Highly motivated self-starter able to process a high volume of electronic bills per month with minimal supervision
• Ability to work under pressure to meet strict deadlines, manage complex eBilling transactions, and prioritize multiple tasks
• Strong attention to detail and excellent organizational skills
• Ability to adapt and shift priorities in a fast-paced environment
• Strong analytical and problem-solving skills to identify and resolve issues independently and effectively
• Excellent interpersonal and written/verbal communication skills; professional demeanor; thrives in collaborative, team-oriented environments

Education & Experience

• Bachelor’s degree or equivalent experience preferred
• Minimum of 2 years of experience in legal billing or eBilling within a law firm or professional services environment

Technology

• Experience with third-party eBilling platforms (e.g., Legal Tracker, BillingPoint, CounselLink, Tymetrix, or similar systems)
• Aderant, eBillingHub and/or Elite experience preferred
• Strong understanding of legal eBilling processes and client billing guidelines
• Proficiency with Windows-based software and Microsoft Word, Excel, and Outlook required
• Basic understanding of artificial intelligence (AI), including core capabilities, limitations, and importance of data privacy, accuracy, verification, and ethical considerations within a professional services environment
• Familiarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows as appropriate and/or directed
• Proactive approach to learning and adapting to emerging AI and related technologies; contributes to a culture of innovation

Physical Requirements

• Occasionally required to move from workstation or desk throughout the work area to work independently or with a team to meet with colleagues or supervisor and retrieve work assignments
• May be sedentary and require sitting for extended periods of time
• Requires manual dexterity to use a phone, enter data into a computer, handle objects, and use office equipment

Compensation & Benefits

• Competitive compensation and an excellent benefits package

Fair Chance / EEO Statement

Qualified applicants with arrest or conviction records will be considered, and a criminal background check will be conducted if a conditional offer is extended in a manner consistent with applicable federal, state, and local laws, including the California Fair Chance Act, Los Angeles and San Francisco Fair Chance Ordinance, and the Philadelphia Fair Chance Hiring Law for Employers.

The employer is an EEO employer committed to merit-based consideration and review without regard to race, sex, or other protected characteristics, consistent with non-discrimination on any protected basis.