eBilling Specialist

Overview

This role involves supporting electronic billing (eBilling) for the firm’s e-clients, including onboarding, maintaining client eBilling requirements, troubleshooting invoice issues, and ensuring accurate and timely invoice submission.

The position is based out of one of the organization’s U.S. offices and is remote. The role reports to the Director of Revenue Management.

Responsibilities

• Implement and onboard new clients onto eBilling platforms, including setup, mapping, and ongoing maintenance of client billing information within the firm’s eBilling systems
• Submit electronic invoices accurately and timely in accordance with client eBilling guidelines
• Monitor invoice status and manage rejections, reductions, and appeals to maximize recovery
• Research and resolve invoice discrepancies by collaborating with attorneys, assistants, billing teams, and client representatives
• Identify and resolve rejection code issues; analyze recurring rejections to determine root causes and prevent repeat issues
• Maintain and update client billing requirements, rules, and vendor portal settings
• Submit accruals and budgets through third-party vendor systems as required by clients
• Manage submission and maintenance of timekeeper approvals on client vendor sites
• Coordinate workflows with local offices to support successful invoice processing
• Generate and review billing reports to track submission status, outstanding invoices, and client trends
• Support internal staff with procedures and client requirements
• Ensure compliance with firm policies and client standards
• Remain flexible to attend onsite trainings, work overtime, and conduct business travel as needed

Requirements

• Highly motivated self-starter able to process a high volume of electronic bills per month with minimal supervision
• Ability to work under pressure, meet strict deadlines, manage complex eBilling transactions, and prioritize multiple tasks
• Strong attention to detail and excellent organizational skills
• Ability to adapt and shift priorities in a fast-paced environment
• Strong analytical and problem-solving skills to identify and resolve issues independently
• Excellent interpersonal and written/verbal communication skills; professional demeanor; collaborative, team-oriented work style

Education & Experience

• Bachelor’s degree or equivalent experience preferred
• Minimum of 2 years of experience in legal billing or eBilling within a law firm or professional services environment

Technology

• Experience with third-party eBilling platforms (e.g., Legal Tracker, BillingPoint, CounselLink, Tymetrix, or similar systems)
• Aderant, eBillingHub and/or Elite experience preferred
• Strong understanding of legal eBilling processes and client billing guidelines
• Proficiency with Windows-based software and Microsoft Word, Excel, and Outlook required
• Basic understanding of artificial intelligence (AI), including core capabilities, limitations, and the importance of data privacy, accuracy, verification, and ethical considerations within a professional services environment
• Familiarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows as appropriate and/or directed
• Proactive approach to learning and adapting to emerging AI and related technologies; contributes to innovation in daily work

Physical Requirements

• Occasionally required to move from workstation/desk throughout the work area to work independently or with a team to meet with colleagues or a supervisor and retrieve work assignments
• May be sedentary and require sitting for extended periods
• Requires manual dexterity to use a phone, enter data into a computer, handle objects, and use office equipment

Background Checks & Fair Chance Considerations

Qualified applicants with arrest or conviction records will be considered, and a criminal background check will be conducted if a conditional offer is extended in a manner consistent with applicable federal, state, and local laws (including the California Fair Chance Act, Los Angeles and San Francisco Fair Chance Ordinance, and the Philadelphia Fair Chance Hiring Law for Employers).