eBilling Specialist

Overview

This role is part of the Revenue Management team as an eBilling Specialist. The position supports the firm’s electronic billing for e-clients, including client onboarding, invoice submission, monitoring, and issue resolution in a fast-paced, deadline-driven environment.

This role is based out of one of the organization’s U.S. offices with remote work.

Responsibilities

• Implements and onboards new clients onto eBilling platforms, including setup, mapping, and ongoing maintenance of client billing information within the firm’s eBillingHub
• Submits electronic invoices accurately and timely in accordance with client eBilling guidelines
• Monitors invoice status and manages rejections, reductions, and appeals to maximize recovery
• Researches and resolves invoice discrepancies by collaborating with attorneys, assistants, billing teams, and client representatives
• Identifies and resolves rejection code issues; reviews and analyzes recurring rejections to determine root causes and prevent repeat issues
• Maintains and updates client billing requirements, rules, and vendor portal settings
• Submits accruals and budgets through third-party vendor systems as required by clients
• Manages submission and maintenance of timekeeper approvals on client vendor sites
• Coordinates workflows with local offices to ensure successful invoice processing
• Generates and reviews billing reports to track submission status, outstanding invoices, and client trends
• Provides support to internal staff regarding procedures and client requirements
• Ensures compliance with firm policies and client standards
• Flexibility to attend onsite trainings, work overtime, and conduct business travel as needed

Requirements

• Highly motivated self-starter able to process a high volume of electronic bills per month with minimal supervision
• Ability to work under pressure to meet strict deadlines, manage complex eBilling transactions, and effectively prioritize multiple tasks
• Strong attention to detail and excellent organizational skills
• Ability to adapt and shift priorities in a fast-paced environment
• Strong analytical and problem-solving skills to identify and resolve issues independently and effectively
• Excellent interpersonal and written/verbal communication skills; professional demeanor and comfort collaborating in team-oriented environments

Education & Experience

• Bachelor’s degree or equivalent experience preferred
• Minimum of 2 years of experience in legal billing or eBilling within a law firm or professional services environment

Technology

• Experience with third-party eBilling platforms (e.g., Legal Tracker, BillingPoint, CounselLink, Tymetrix, or similar systems)
• Aderant, eBillingHub and/or Elite experience preferred
• Strong understanding of legal eBilling processes and client billing guidelines
• Proficiency with Windows-based software and Microsoft Word, Excel and Outlook required
• Basic understanding of artificial intelligence (AI), including core capabilities, limitations, and importance of data privacy, accuracy, verification, and ethical considerations within a professional services environment
• Familiarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows as appropriate and/or directed
• Proactive approach to learning and adapting to emerging AI and related technologies

Physical Requirements

• Occasionally required to move from workstation/desk throughout the work area to work independently or with a team to meet with colleagues or supervisor and retrieve work assignments
• May be sedentary and require sitting for extended periods of time
• Requires manual dexterity to use a phone, enter data into a computer, handle objects, and use office equipment

Equal Opportunity / Background Check Notice

Qualified applicants with arrest or conviction records will be considered, and a criminal background check will be conducted if a conditional offer is extended in a manner consistent with applicable federal, state, and local laws. This applies to the California Fair Chance Act, Los Angeles and San Francisco Fair Chance Ordinance, and the Philadelphia Fair Chance Hiring Law for Employers.

Location

U.S. office-based with remote work (based out of one of the organization’s U.S. offices).