Head of Legal Ops & Transformation

Overview

A full-service law firm specializing in complex corporate, litigation, executive compensation, and private wealth matters is seeking a Legal Operations & Executive Assistant (EA) Transformation Manager. This role is 100% remote and operates on Eastern Standard Time (EST) as an independent contractor.

Responsibilities

• Lead and transform a team of Executive and Legal Assistants during a significant growth phase, integrating AI-enabled tools to empower the team as strategic business partners.
• Develop tailored development paths and foster a culture of excellence within the EA team.
• Introduce customer success methodology to the EA function by treating partners as internal clients, establishing success metrics, feedback loops, and service standards.
• Design and manage a partner satisfaction framework to ensure continuous improvement and accountability.
• Audit current workflows to identify opportunities for automation and efficiency improvements.
• Implement AI tools for scheduling, meeting preparation, communications management, and document handling in a thoughtful and effective manner.
• Serve as a liaison between Firm Management and the EA team, overseeing workforce planning, coverage models, and capacity strategy.
• Act as a strategic thought partner to firm leadership regarding the evolution of the administrative function as the firm scales.

Success Milestones

• First 90 days: Complete a comprehensive audit of the EA function, documenting coverage, strengths, gaps, and informal practices. Establish trust with the team and present an initial transformation roadmap to leadership.
• Month 6: Deploy AI tools across at least three core workflows. Pilot the partner satisfaction framework. Ensure the team operates with clear roles, standards, and growth paths.
• Year 1: Achieve a higher-performing, more autonomous EA team. Enable partners to spend more time on fee-earning activities by reducing their management of support staff. Establish a future-ready, highly organized administrative function.

Requirements

• Minimum of 10 years of progressive operations experience with direct leadership of distributed teams.
• Proven track record of redesigning or transforming operational functions.
• Strong fluency in AI tools such as Claude, Copilot, or equivalents, with experience leading AI workflow implementations.
• Experience in customer success or partner-facing service delivery, understanding internal stakeholders as clients.
• Ability to operate effectively in ambiguous environments and create structure.
• Excellent written and verbal communication skills in English.
• Background in legal, SaaS, or professional services is strongly preferred, with familiarity of legal workflows considered a significant advantage.

Compensation & Benefits

• This is an independent contractor position.
• Fully remote work arrangement.

Location

• Remote (working hours aligned with Eastern Standard Time, EST).