Head of Legal Ops & Transformation

Overview

A full-service law firm specializing in complex corporate, litigation, executive compensation, and private wealth matters is seeking a Legal Operations & Executive Assistant (EA) Transformation Manager. This role involves leading the evolution of executive support within a globally distributed legal practice, focusing on integrating AI tools, customer success methodologies, and strategic operational leadership.

Responsibilities

• Lead and transform a team of Executive and Legal Assistants during a significant growth phase, integrating AI-enabled delivery to empower the team as strategic business partners.
• Develop tailored development paths and foster a culture of excellence to maintain a future-ready, high-performing support function.
• Introduce customer success methodology into the EA function by treating partners as internal clients, establishing success metrics, feedback loops, and service standards.
• Design and manage a partner satisfaction framework to promote accountability and continuous improvement.
• Audit current workflows to identify automation opportunities and implement AI tools for scheduling, meeting preparation, communications management, and document handling.
• Collaborate with firm management to plan workforce, coverage models, and capacity strategy.
• Serve as a strategic thought partner to leadership on evolving the administrative function as the firm scales.

Success Milestones

• First 90 days: Complete a comprehensive audit of the EA function, document coverage, strengths, gaps, and informal practices; establish trust with the team; present an initial transformation roadmap to leadership.
• Month 6: Deploy AI tools in at least three core workflows; pilot the partner satisfaction framework; clarify team roles, standards, and growth paths.
• Year 1: Achieve a measurably higher-performing, more autonomous EA team; reduce partner time spent managing support; establish a genuinely future-ready support function.

Requirements

• Minimum 10 years of progressive operations experience with direct leadership of distributed teams.
• Proven experience in redesigning or transforming operational functions.
• Strong fluency with AI tools such as Claude, Copilot, or equivalents, including experience leading AI workflow implementations.
• Experience in customer success or partner-facing service delivery, with an understanding of treating internal stakeholders as clients.
• Ability to operate effectively in ambiguous environments and create structure.
• Excellent written and verbal communication skills in English.
• Background in legal, SaaS, or professional services is strongly preferred, with familiarity of legal workflows considered a significant advantage.

Compensation & Benefits

• This is a 100% remote, independent contractor position.
• Working hours aligned with Eastern Standard Time (EST).

Location

• Fully remote position requiring availability during Eastern Standard Time (EST) hours.