Head of Legal Ops & Transformation

Overview

A full-service law firm specializing in complex corporate, litigation, executive compensation, and private wealth matters is seeking a Legal Operations & Executive Assistant (EA) Transformation Manager. This role is 100% remote and classified as an independent contractor position, operating on Eastern Standard Time (EST).

Responsibilities

• Lead and transform a team of Executive and Legal Assistants during a significant growth phase, integrating AI-enabled tools to empower the team as strategic business partners.
• Develop tailored professional development paths and foster a culture of excellence within the team.
• Introduce customer success methodology into the EA function by treating partners as internal clients, establishing success metrics, feedback loops, and service standards.
• Design and implement a partner satisfaction framework and build a culture of accountability.
• Audit current workflows to identify opportunities for automation and efficiency improvements.
• Deploy AI tools for scheduling, meeting preparation, communications management, and document handling in a thoughtful and effective manner.
• Serve as a liaison between Firm Management and the EA team, managing workforce planning, coverage models, and capacity strategy.
• Act as a strategic thought partner to firm leadership on evolving the administrative function as the firm scales.

Success Milestones

• First 90 days: Complete a comprehensive audit of the EA function, documenting coverage, strengths, gaps, and informal practices; establish trust with the team; present an initial transformation roadmap to leadership.
• Month 6: Implement AI tools in at least three core workflows; pilot the partner satisfaction framework; clarify team roles, standards, and growth paths.
• Year 1: Achieve a higher-performing, more autonomous EA team; reduce partner time spent managing support; establish a future-ready administrative function.

Requirements

• Minimum 10 years of progressive operations experience with direct leadership of distributed teams.
• Proven track record of redesigning or transforming operational functions.
• Proficiency with AI tools such as Claude, Copilot, or equivalents, including experience leading AI workflow implementations.
• Experience in customer success or partner-facing service delivery, with an understanding of treating internal stakeholders as clients.
• Ability to operate effectively in ambiguous environments and create structure.
• Strong written and verbal communication skills in English.
• Background in legal, SaaS, or professional services is strongly preferred, with familiarity of legal workflows considered a significant advantage.

Compensation & Benefits

This is an independent contractor role. Specific compensation details are not provided.

Location

• Fully remote position.
• Working hours aligned with Eastern Standard Time (EST).