Knowledge & Research Legal Engineer

Overview

This role partners with librarians, information professionals, and innovation leaders at large law firms to help identify practical opportunities to adopt and expand AI-powered legal research and workflow solutions. You’ll work closely with customer-facing teams to support implementation, drive engagement, and provide strategic guidance on the responsible use of generative AI technologies in legal environments.

Responsibilities

• Build enduring relationships with librarians, information professionals, innovation leaders, and other stakeholders within assigned large law firms.
• Understand customer priorities, existing processes, and goals for AI adoption.
• Work with customers and account teams to identify practical opportunities for AI and workflow solutions, tailoring use cases and implementation approaches to each firm’s needs, governance practices, and measures of success.
• Lead tailored demonstrations, training, workshops, and executive briefings.
• Help librarians evaluate new capabilities, support implementation, and educate attorneys and other users across customer firms.
• Advise customers on AI capabilities and limitations, responsible use, adoption challenges, and opportunities to improve research and knowledge workflows.
• Partner with Client Managers and other account team members to develop engagement plans, identify growth opportunities, and increase use and advocacy of the organization’s solutions.
• Gather feedback on customer needs, implementation barriers, emerging use cases, and product enhancements; share specific recommendations with product, development, and marketing teams.
• Participate in librarian associations, conferences, advisory board meetings, and other industry events through customer conversations, presentations, and product demonstrations.
• Contribute ideas and content to customer education and marketing programs; maintain accurate activity records, complete required reporting, and meet established goals and objectives.

Requirements

• A Juris Doctorate Degree and MLS
• At least three years of recent (within last 3-6months) experience working as a librarian in a large law firm, with direct experience supporting legal research, knowledge services, or technology adoption.
• Hands-on experience implementing AI solutions at a large law firm, including evaluating use cases, supporting rollout, training users, and addressing adoption challenges.
• Strong AI fluency, including practical experience with generative AI tools and the ability to discuss their capabilities, limitations, and governance considerations with law firm stakeholders.
• Excellent presentation, training, facilitation, communication, and consultative problem-solving skills.
• Ability to collaborate across account, product, and marketing teams and manage multiple customer priorities.
• Willingness and ability to travel at least six times per year, including overnight travel, for conferences, advisory board meetings, and in-person client meetings.

Compensation & Benefits

• Primary Location Base Pay Range: Home based-Ohio $68,000 - $113,400
• Annual incentive bonus eligibility
• Country-specific benefits (details provided for location)
• Wellbeing initiatives, shared parental leave, study assistance and sabbaticals

Location

• Home based-Ohio

Working Pattern

• Working flexible hours, including adjusting daily work times to fit schedules and support productivity.