V108C Personal Injury Case Manager I

Overview

This role supports a legal team by coordinating personal injury cases and helping ensure cases progress efficiently while delivering exceptional client service. The position acts as a key point of coordination between clients, medical providers, insurance companies, courts, and legal staff.

Responsibilities

• Report claims and assist with claim-related processes
• Communicate with courts regarding case-related matters and updates
• Monitor case progress and help move files through each stage of the case lifecycle
• Request and obtain medical records and supporting case documentation
• Conduct client intake activities and gather necessary information and documentation
• Identify and resolve case bottlenecks proactively
• Track deadlines and outstanding items to support timely completion
• Coordinate with attorneys and legal staff regarding next steps and case developments
• Provide case updates and maintain regular communication with clients
• Maintain accurate and organized records within the case management system
• Follow up on outstanding requests with clients, medical providers, insurance companies, and third parties

Requirements

• Timezone: Eastern Standard Time (EST)
• Schedule: Monday through Friday 8:30 AM to 5:30 PM EST
• 3–5 years of experience as a Personal Injury Case Manager
• Personal Injury experience is mandatory
• Strong understanding of personal injury case workflows
• Experience handling client communications and case documentation
• Ability to manage multiple active cases simultaneously
• Proficiency with: NEOS by Assembly, RingCentral, Microsoft Office Suite
• Excellent follow-up and organizational skills
• Ability to work independently and proactively
• Strong attention to detail
• Willingness to learn new processes and assume additional responsibilities as needed
• Proactive, self-motivated mindset and strong task ownership
• Ability to prioritize multiple deadlines effectively
• Empathetic and client-focused communication style
• Professionalism and confidentiality
• Critical thinking and problem-solving skills

Preferred Qualifications

• None specified.

Compensation & Benefits

• Monthly compensation: 1220 USD to 1320 USD

Location

• Work Shift: 8:30 AM - 5:30 PM [EST][EDT] (United States of America)
• Languages: English, Spanish

Additional Information

• The application process includes multiple stages. Candidates must successfully pass each stage to move forward in the process.