This role supports the organization’s Legal AI work by helping lawyers understand, adopt, and realize value from its AI platform and conversational AI experience purpose-built for lawyers. The position is remote/hybrid and reports to the Senior Director, Legal AI Consulting, based in the US.
Build trusted relationships with lawyers across law firms, corporate legal teams, service providers, and public sector organizations
Understand customer workflows, pain points, and opportunities for transformation
Serve as a credible peer who can engage partners, associates, and in-house counsel
Partner with Pre-Sales Engineers and Account Executives to support discovery, positioning, and solution alignment
Lead tailored product demonstrations that connect AI capabilities to real legal use cases
Drive “legal win” outcomes by ensuring lawyers understand and believe in the value of AI solutions
Support onboarding, training, and ongoing engagement to drive sustained usage and adoption
Guide customers through workflow transformation and AI integration into legal processes
Partner with Customer Success Managers so adoption translates into growth and measurable impact
Provide structured feedback to Product Marketing, Product, and Engineering on customer needs, usability, and adoption barriers
Help refine product capabilities to better serve attorney workflows
Contribute to playbooks, best practices, and scalable assets for customer engagement
Translate complex AI capabilities into practical, actionable insights for legal professionals
Help customers understand how the AI platform and conversational AI will impact specific practice areas and workflows
Support internal teams in understanding legal user needs and behaviors
This position is eligible for total compensation, including a competitive base salary, an annual performance bonus, and long-term incentives.