Overview
This role is for a Senior AI Solutions Architect within the organization’s Customer Success function. You will leverage your transactional legal experience to work with customers and prospective customers at law firms and financial institutions, helping them realize maximum value from the organization’s advanced AI capabilities. Collaboration will include internal teams such as Sales, Engineering, Marketing, and Product.
Responsibilities
- Use legal experience to work hands-on with transactional attorneys, advising on how the platform, data, and insights can be applied to live and historical transactions.
- Provide technical support across the customer lifecycle, including:
- Scoping AI use cases
- Advising on solution design
- Demonstrating capabilities
- Guiding implementation and optimization
- Contributing to internal upskilling initiatives
- Support customers’ AI adoption strategies and solution deployment, capturing insights to influence product strategy and roadmap.
- Contribute to new model training and quality control by distilling subject-matter expertise into multi-layered AI systems.
- Create documentation, use cases, and workflows that advance internal knowledge sharing and applied AI best practices.
- Drive measurable impact through increased AI adoption, improved customer satisfaction, and enhanced internal AI maturity.
- Contribute to customer-facing thought leadership through content, events, and advisory boards.
- Pursue self-directed projects aligned with Customer Success goals and organizational innovation.
- Travel may be required based on business needs.
Requirements
- Juris Doctor (JD) degree (from a top law school preferred).
- 2+ years of experience at a top law firm.
- Expertise in transactional legal practice in one or more areas:
- Mergers & acquisitions
- Capital markets / securities
- Credit / finance
- Other corporate transactions
- Demonstrable experience with generative AI applications, including understanding of large language model (LLM) architecture and operation.
- Substantial experience using online legal research and practice tools for corporate attorneys.
- Ability to communicate technical concepts clearly and produce documentation, learning materials, and presentations for non-technical audiences.
- Creativity, curiosity, and a growth mindset; ability to simplify ambiguous challenges, embrace experimentation, and learn from setbacks.
- Current knowledge of emerging AI research and industry trends, including critical thinking about risks, opportunities, and societal impact.
Preferred Qualifications
- Prior experience at a technology company or in the industry.
- Interest in finance or economics.
- Advanced Excel and PowerPoint skills.
- Prior experience or background in computer programming (note: this is not a development role).
Compensation & Benefits
- Base compensation range (eligible US locations): $100,100 USD - $185,900 USD.
- Base pay is positioned within the range based on knowledge, skills, and experience, with consideration given to internal equity.
- Participation in a comprehensive Total Reward program, including flexible and supportive benefits and other wellbeing programs.
- This role may be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Benefits (United States)
Benefits include comprehensive health, dental, vision, disability, and life insurance programs, and a competitive 401k plan with company match, along with flexible work-life benefits such as competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, and sabbatical leave.
Additional benefits may include:
- Optional hospital, accident and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by the employee
- Access to 529 Plan
- Adoption & Surrogacy Assistance
- Tuition Reimbursement
- Access to Employee Stock Purchase Plan
The organization also highlights supportive workplace policies and programs designed to help manage personal and professional responsibilities, along with career development and continuous learning initiatives.
Location
United States (eligible US locations). Base pay range varies across locations; the provided base compensation range applies to eligible US locations unless otherwise noted.
Equal Employment Opportunity
The organization is an Equal Employment Opportunity Employer and complies with local laws regarding employment disclosures and reasonable accommodations.