Overview
This role is for a Senior AI Solutions Architect within the organization’s Customer Success function, supporting customers and potential customers in law firms and financial institutions to help them realize maximum value from the organization’s advanced AI capabilities.
Responsibilities include hands-on engagement using transactional legal experience, collaborating across Sales, Engineering, Marketing, and Product, and contributing to customer-facing content and innovation.
Responsibilities
- Use legal experience to work hands-on with transactional attorneys, advising on how platform capabilities, data, and insights can be utilized on live and historical transactions.
- Provide technical support across the customer lifecycle, including:
- Scoping AI use cases
- Advising on solution design
- Demonstrating capabilities
- Guiding implementation and optimization
- Contributing to internal upskilling initiatives
- Support customers’ AI adoption strategies and solution deployment, capturing insights to influence product strategy and roadmap.
- Contribute to new model training and quality control by distilling subject-matter expertise into multi-layered AI systems.
- Create documentation, use cases, and workflows that advance internal knowledge sharing and applied AI best practices.
- Drive measurable impact through increased AI adoption, improved customer satisfaction, and enhanced internal AI maturity.
- Contribute to thought leadership through customer-facing content, events, and advisory boards.
- Pursue self-directed projects aligned with Customer Success goals and organizational innovation.
- Travel may be required based on business needs.
Requirements
- Juris Doctor (JD) degree (from a top law school preferred).
- 2+ years of experience at a top law firm.
- Expertise in transactional legal practice in one or more of:
- Mergers & acquisitions
- Capital markets / securities
- Credit / finance
- Other corporate transactions
- Demonstrable experience with generative AI applications and understanding of large language model (LLM) architecture and operation.
- Substantial experience using online legal research and practice tools for corporate attorneys.
- Ability to communicate technical concepts clearly and create documentation, learning materials, and persuasive presentations for non-technical audiences.
- Creativity, curiosity, and a growth mindset; ability to simplify ambiguous challenges, embrace experimentation, and learn from setbacks.
- Current knowledge of emerging AI research, industry trends, and critical thinking about risks, opportunities, and societal impact.
Preferred Qualifications
- Prior experience at a technology company or in the industry.
- Interest in finance or economics.
- Advanced Excel and PowerPoint skills.
- Prior experience or background in computer programming (note: this is not a development role).
Compensation & Benefits
- Base pay (United States): $100,100 USD - $185,900 USD (base compensation range varies across locations; this range applies to eligible US locations unless otherwise noted).
- Base pay is positioned within the range based on factors including knowledge, skills, and experience, with consideration given to internal equity.
- This role is part of a comprehensive Total Reward program, including flexible and supportive benefits and other wellbeing programs.
- Annual Bonus: may be eligible based on a combination of enterprise and individual performance.
Benefits in the United States include:
- Market competitive health, dental, vision, disability, and life insurance programs.
- Competitive 401k plan with company match.
- Flexible work-life benefits including competitive vacation, sick and safe paid time off, and paid holidays (including two company mental health days off).
- Parental leave and sabbatical leave.
- Optional hospital, accident and sickness insurance paid 100% by the employee.
- Optional life and AD&D insurance paid 100% by the employee.
- Flexible Spending and Health Savings Accounts.
- Fitness reimbursement.
- Access to Employee Assistance Program.
- Group Legal Identity Theft Protection benefit paid 100% by employee.
- Access to 529 Plan.
- Commuter benefits.
- Adoption & Surrogacy Assistance.
- Tuition Reimbursement.
- Access to Employee Stock Purchase Plan.
- Two paid volunteer days off annually, plus opportunities for pro-bono consulting and ESG initiatives.
Additional workplace policies include flexibility/work-life balance support, including work from anywhere for up to 8 weeks per year.
Location
United States (benefits and compensation described above apply to eligible US locations unless otherwise noted).
Additional Information
- This job posting will close .
- Reasonable accommodations are available for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
- Equal Employment Opportunity and drug-free workplace policies apply.
- Local laws may require upfront disclosure of the expected pay range for a position.