Overview
This role is for a Senior AI Solutions Architect within the Customer Success organization. You will use experience as a transactional lawyer to work with customers and potential customers at law firms and financial institutions to help them realize maximum value from advanced AI capabilities. Collaboration will include teams across Sales, Engineering, Marketing, and Product.
Responsibilities
- Use legal experience to work hands-on with transactional attorneys, advising on how platform data and insights can be utilized on live and historical transactions
- Provide technical support across the customer lifecycle, including:
- Scoping AI use cases
- Advising on solution design
- Demonstrating capabilities
- Guiding implementation and optimization
- Contributing to internal upskilling initiatives
- Support customers’ AI adoption strategies and solution deployment, capturing insights to influence product strategy and roadmap
- Contribute to new model training and quality control by distilling subject-matter expertise into multi-layered AI systems
- Create documentation, use cases, and workflows that advance internal knowledge sharing and applied AI best practices
- Drive measurable impact through increased AI adoption, improved customer satisfaction, and enhanced internal AI maturity
- Contribute to customer-facing content through thought leadership efforts, including events and advisory boards
- Pursue self-directed projects aligned with Customer Success goals and organizational innovation
- Travel may be required based on business needs
Requirements
- Juris Doctor (JD) degree (from a top law school preferred)
- 2+ years of experience at a top law firm
- Expertise in transactional legal practice in one or more areas:
- Mergers & acquisitions
- Capital markets / securities
- Credit / finance
- Other corporate transactions
- Demonstrable experience with generative AI applications and understanding of large language model (LLM) architecture and operation
- Substantial experience using online legal research and practice tools for corporate attorneys
- Ability to communicate technical concepts clearly and create documentation, learning materials, and persuasive presentations for non-technical audiences
- Creativity, curiosity, and a growth mindset—capable of simplifying ambiguous challenges, embracing experimentation, and learning from setbacks
- Current knowledge of emerging AI research, industry trends, and critical thinking about risks, opportunities, and societal impact
Preferred Qualifications
- Prior experience at a technology company or within the industry
- Interest in finance or economics
- Advanced Excel and PowerPoint skills
- Prior experience or background in computer programming (note: this is not a development role)
Compensation & Benefits
- For eligible US locations, unless otherwise noted, the base compensation range for this role is $100,100 USD - $185,900 USD
- Base pay is positioned within the range based on factors including knowledge, skills, and experience, with consideration given to internal equity
- This role is part of a comprehensive Total Reward program that includes flexible and supportive benefits and other wellbeing programs
- This role may be eligible for an Annual Bonus based on a combination of enterprise and individual performance
Benefits (US):
- Market competitive health, dental, vision, disability, and life insurance programs
- Competitive 401k plan with company match
- Flexible work-life benefits including competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, and sabbatical leave (benefits meet or exceed paid time off requirements under applicable state or municipal laws)
- Additional benefits include:
- Optional hospital, accident, and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection paid 100% by the employee
- Access to 529 Plan
- Adoption & Surrogacy Assistance
- Tuition Reimbursement
- Access to Employee Stock Purchase Plan
Additional workplace and development supports described include:
- Flex My Way workplace policies, including work from anywhere for up to 8 weeks per year
- Career development and growth programming with a skills-first approach
- Social impact support, including two paid volunteer days off annually and opportunities for pro-bono consulting and ESG initiatives
Location
United States
Equal Employment Opportunity
The employer complies with applicable law and is committed to providing equal employment opportunity and reasonable accommodations in accordance with applicable requirements.