Legal Applications & AI Adoption Analyst

Overview

A well-established civil litigation firm with over 150 attorneys across the Southeast is seeking a Legal Applications & AI Adoption Analyst. This role focuses on supporting, improving, and promoting the use of key business applications and approved artificial intelligence platforms within the firm. The position combines traditional legal applications support with a strong emphasis on accelerating attorney and staff adoption of AI tools such as Harvey and Aderant AskMaddie.

This is a remote-eligible position reporting directly to the Chief Information Officer. The analyst will serve as a liaison between IT, attorneys, practice groups, administrative departments, and vendors to enhance user understanding and effective use of firm-approved applications, identify automation opportunities, develop training materials, and provide hands-on support for legal technology solutions.

Responsibilities

• Support adoption and effective use of approved AI platforms including Harvey and Aderant AskMaddie.
• Provide one-on-one and group training to attorneys and staff on AI tools.
• Develop practical AI use cases tailored to legal workflows, administrative tasks, and firm operations.
• Educate users on appropriate, secure, and effective AI usage.
• Create quick reference guides, sample prompts, workflow examples, and training materials.
• Monitor AI usage trends and assist with adoption reporting, user engagement, and follow-up training.
• Identify barriers to AI adoption and recommend solutions.
• Coordinate with vendors on AI support, product updates, training, and roadmap items.
• Assist in evaluating new AI features or tools for potential firm use.
• Reinforce firm policies on confidentiality, client data, ethical AI use, and responsible technology adoption.
• Provide application support for core systems including Aderant, iManage, Microsoft 365, Microsoft Power Automate, Foxit PDF Editor+, and other legal, productivity, document management, and workflow tools.
• Troubleshoot application issues and collaborate with vendors and IT team to resolve problems.
• Assist with application configuration, user access, security roles, templates, workflows, and integrations.
• Support application upgrades, testing, deployments, and documentation.
• Maintain knowledge of firm workflows and recommend improvements using existing technology.
• Assist with reporting, data validation, and process analysis related to firm applications.
• Develop user-friendly documentation, training guides, FAQs, short videos, and tip sheets.
• Conduct live and remote training sessions for attorneys, paralegals, assistants, and administrative staff.
• Create role-specific training content for legal applications and AI tools.
• Partner with practice groups and departments to identify recurring pain points and training needs.
• Help standardize best practices for use of legal technology tools.
• Promote awareness of underutilized application features to improve productivity.
• Assist with onboarding new attorneys and staff on core applications.
• Identify opportunities to streamline manual or repetitive processes using tools such as Microsoft Power Automate.
• Assist in designing, testing, documenting, and supporting basic workflow automations.
• Translate business requirements into practical technology solutions.
• Support continuous improvement initiatives involving document workflows, approvals, notifications, reporting, and task automation.
• Collaborate on integrations between Microsoft 365, Aderant, iManage, and other systems.
• Participate in application-related projects, upgrades, implementations, and pilots.
• Track issues, enhancement requests, and recurring user concerns.
• Assist with testing and validation of new features, patches, and releases.
• Perform other tasks as assigned by supervisor or Chief Operating Officer.

Required Qualifications

• Experience supporting business, legal, or enterprise applications.
• Strong understanding of Microsoft 365 applications including Outlook, Word, Excel, Teams, OneDrive, and SharePoint.
• Excellent communication skills with ability to work effectively with attorneys, staff, vendors, and IT personnel.
• Ability to explain technical concepts clearly and practically to non-technical users.
• Strong troubleshooting and problem-solving skills.
• Ability to create clear documentation, training materials, and user guides.
• Ability to work independently in a remote environment.
• Strong organizational skills and ability to manage multiple priorities.
• Must reside and work in one of the following states: Alabama, Georgia, Florida, Mississippi, or Tennessee.

Preferred Qualifications

• Experience in a law firm or professional services environment.
• Familiarity with Aderant, iManage, Harvey, Microsoft Power Automate, Foxit, or Kofax Power PDF.
• Experience with AI tools used in legal or professional services.
• Experience creating and delivering training to attorneys, paralegals, legal assistants, or administrative teams.
• Experience with workflow automation, reporting, or process improvement.
• Knowledge of legal confidentiality, client data protection, and ethical technology use.
• Basic understanding of SQL, reporting tools, or data analysis.

Compensation & Benefits

Details regarding compensation and benefits will be provided during the interview process.

Location

Remote-eligible position. Candidates must work from Alabama, Georgia, Florida, Mississippi, or Tennessee. Occasional travel may be required for firmwide training, major projects, or office-specific support.