Legal Assistant (Medical Records & Billing) | LATAM

Overview

Full-Time Contractor role (Remote) supporting a personal injury pre-litigation team. This is a specialized medical records and billing position—not a traditional legal assistant or case manager role.

Approximately 70–80% of time will be spent requesting, tracking, organizing, and verifying medical records and bills. Responsibilities include owning retrieval across 80–100+ active matters to provide attorneys and case managers accurate documentation and visibility into outstanding items.

Responsibilities

• Own the medical records and billing retrieval process from initial request through follow-up, receipt, verification, upload, and team notification.
• Obtain complete records and bills from hospitals, physicians, clinics, imaging centers, EMS, specialists, chiropractors, and other treating providers.
• Prepare accurate HIPAA authorizations and provider-specific request forms to reduce avoidable delays.
• Maintain momentum with weekly or more frequent follow-ups with providers and billing departments; track turnaround times and flag unresolved delays.
• Maintain a reliable tracking system for pending requests, follow-up dates, deadlines, and missing documents across active matters.
• Verify that records and bills align, including dates of service and patient information; identify and address missing treatment, missing providers, duplicate records, and other discrepancies.
• Organize, label, and upload records and bills into Filevine; update case statuses and notify the team when documents arrive or when gaps require attention.
• Support attorneys and case managers with insurance claim filing, provider reduction requests, client updates, and other pre-litigation case needs.

Requirements (Must-Have)

• Personal injury experience with a U.S. law firm, including hands-on responsibility for retrieving both medical records and medical bills.
• Experience preparing HIPAA authorizations, completing provider-specific forms, and submitting requests to hospitals and other medical providers.
• Experience managing a high-volume workload of 80–100+ active matters with dependable systems for tracking requests, follow-ups, deadlines, and missing documents.
• Persistent, professional provider communication and follow-up with clear spoken and written English.
• Strong attention to detail when reviewing records and bills, including dates of service and patient information.
• Initiative to resolve gaps and keep the team informed without repeated reminders.

Preferred Qualifications (Nice to Have)

• Experience using Filevine.
• Familiarity with one or more retrieval platforms: ChartSwap, Sharecare, Clearpath, MRO, or CIOX.
• Exposure to Medicare, Medicaid, or subrogation.
• Texas personal injury experience.

Compensation & Benefits

• USD $1,200 - $1,400 / month (depending on experience)

Location & Schedule

• Workplace: Remote
• Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time (CT)
• Candidates from LATAM are welcome to apply.