Legal Assistant (Medical Records & Billing) | LATAM

Overview

This role is a full-time contractor position with remote work. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time (CT).

This is a specialized medical records and billing retrieval role supporting a personal injury pre-litigation team. Approximately 70–80% of the work focuses on requesting, tracking, organizing, and verifying medical records and bills. You will own retrieval across 80–100+ active matters to provide attorneys and case managers accurate documentation and visibility into what remains outstanding.

Candidates from LATAM are welcome to apply.

Responsibilities

• Own the medical records and billing retrieval process from initial request through follow-up, receipt, verification, upload, and team notification.
• Obtain complete records and bills from hospitals, physicians, clinics, imaging centers, EMS, specialists, chiropractors, and other treating providers.
• Prepare accurate HIPAA authorizations and provider-specific request forms to reduce avoidable delays.
• Keep requests moving through weekly or more frequent follow-ups with providers and billing departments, tracking turnaround times and flagging unresolved delays.
• Maintain a reliable tracking system for pending requests, follow-up dates, deadlines, and missing documents across active matters.
• Verify that records and bills align, including dates of service and patient information; identify and address missing treatment, missing providers, duplicate records, or other discrepancies.
• Organize, label, and upload records and bills into Filevine, update case statuses, and notify the team when documents arrive or gaps require attention.
• Support attorneys and case managers with insurance claim filing, provider reduction requests, client updates, and other pre-litigation case needs.

Requirements (Must-Have)

• Personal injury experience with a U.S. law firm, including hands-on responsibility for retrieving both medical records and medical bills.
• Experience preparing HIPAA authorizations, completing provider-specific forms, and submitting requests to hospitals and other medical providers.
• Experience managing a high-volume workload of 80–100+ active matters with reliable systems for tracking requests, follow-ups, deadlines, and missing documents.
• Persistent, professional provider communication and follow-up, with clear spoken and written English.
• Strong attention to detail when reviewing records, bills, dates of service, and patient information, with the initiative to resolve gaps and keep the team informed without repeated reminders.

Preferred Qualifications (Nice to Have)

• Experience using Filevine.
• Familiarity with one or more retrieval platforms: ChartSwap, Sharecare, Clearpath, MRO, or CIOX.
• Exposure to Medicare, Medicaid, or subrogation.
• Texas personal injury experience.

Compensation & Benefits

• USD $1,200 - $1,400 / month (depending on experience)

Location

• Remote