Legal Customer Success Consultant- Texas (JD Required)

Overview

This role supports customers in adopting technology and achieving meaningful results in their work through education, relationship building, and ongoing solution support. The position focuses on retaining and growing revenue within assigned Government Agency accounts while deepening customer relationships, understanding customer needs, providing consultation, and generating leads.

Responsibilities

• Provide consultative services to legal customers and prospects to maximize use and understanding of solutions
• Communicate credibly with clients to understand challenges and deliver guidance, education, and consultation to drive improvement
• Deliver specialized customer presentations, communicating value proposition and competitor differentiators to retain and drive revenue
• Collaborate with sales partners on preference, contribute to strategy, and help develop strategic account plans
• Identify and share leads and opportunities with sales partners and/or Product Specialists
• Conduct competitor research, analyze findings, and share insights with Product, Segment, and Marketing
• Gather customer input on desired features and functions to inform future development and roadmaps
• Use all required processes, tools, and systems effectively

Requirements

• Ability to travel 3–7 days/month
• Self-motivated; able to work independently and manage a territory
• Ability to build strong relationships both internally and externally
• Ability to effectively partner and collaborate across teams
• Legal research experience or expertise
• Excellent experience practicing law
• Demonstrated proven sales or training experience
• Strong verbal and written communication skills
• Juris Doctorate and bar license highly preferred

Compensation & Benefits

• Healthy work/life balance supported through wellbeing initiatives, shared parental leave, study assistance, and sabbaticals

Work Pattern

• Flexible hours, adjusting work times during the day to fit responsibilities and work when most productive

Location

• Government Agency accounts (territory-based) with travel 3–7 days/month