Legal Innovation Partner

Overview

A leading provider of cloud-based content management and productivity solutions for legal professionals is seeking a Legal Innovation Partner. This senior individual contributor role focuses on serving as a strategic advisor to a portfolio of law firm and legal department clients, guiding them through AI adoption and transformation initiatives.

Responsibilities

• Manage a portfolio of strategic law firm and legal department client relationships, acting as the primary advisor and accountable for their AI transformation journey and overall experience.
• Drive client renewal and expansion efforts, maintaining high net revenue retention and identifying upsell and cross-sell opportunities aligned with client needs.
• Develop and implement customized AI adoption roadmaps by collaborating with firm leadership and legal technology teams to identify high-value use cases and measurable adoption plans.
• Lead executive-level business reviews with firm management committees, CIOs, and Chief Innovation Officers, clearly communicating ROI, adoption metrics, and strategic direction.
• Proactively identify and escalate at-risk accounts, working with Sales and Forward Deployed Engineers to create and execute remediation plans.
• Collaborate with Product and Engineering teams to relay client feedback and advocate for product features and integrations that enhance adoption and client retention.
• Contribute to the development and refinement of the Legal Innovation Partner playbook by sharing best practices and successful engagement strategies.
• Represent the organization at legal technology conferences, client advisory boards, and industry events.
• Perform other duties as assigned.

Requirements

• Minimum 8 years of experience in legal technology, legal operations, enterprise customer success, or management consulting focused on the legal sector.
• Expertise in applying AI to legal workflows and use cases.
• Proven track record of managing client relationships and achieving renewal and expansion targets in a B2B SaaS or legal technology environment.
• Deep understanding of law firm operations, including organizational structure, decision-making processes, technology evaluation and adoption, and attorney behavior drivers.
• JD degree or equivalent legal industry experience is strongly preferred; prior law firm practice experience (associate or counsel level) is a significant advantage.
• Demonstrated ability to build trusted advisory relationships with senior law firm stakeholders such as partners, COOs, CIOs, and practice group leaders.
• Comfortable navigating complex, multi-stakeholder organizations and managing multiple workstreams simultaneously.
• Strong written and verbal communication skills, including designing and delivering compelling client presentations and ROI narratives.
• Familiarity with legal AI applications, document management systems, and the broader LegalTech ecosystem.
• Willingness and ability to travel up to 25% for client visits and industry events.

Compensation & Benefits

• Salary range: $190,000 - $210,000 plus bonus.
• Compensation includes base salary and variable components where applicable.
• 90% of healthcare premiums covered by the employer.
• Health Savings Account (HSA) contributions from the employer.
• 401(k) plan with 4% match and immediate vesting.
• Flexible paid time off, typically 3 to 4 weeks annually.
• 10 paid holidays per year.
• Monthly contributions for life activities and wellness.
• Access to LinkedIn Learning with dedicated monthly time for professional development.

Location

• Hybrid work environment with remote-friendly policies.

Equal Opportunity

This employer is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex (including pregnancy), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity or expression, military and veteran status, or any other protected status under applicable laws.