Legal Intake Specialist

Overview

A private, public-interest law firm focused on assisting disabled military veterans, their families, and individuals denied life, health, and disability benefits is seeking Legal Intake Specialists to join their team. The firm is committed to equality and inclusion and values diversity among its staff.

Responsibilities

• Serve as the initial point of contact for potential clients seeking assistance with Veterans’ Benefits and ERISA & Insurance matters.
• Conduct telephone interviews to establish relationships with qualified potential clients.
• Manage a high volume of inbound and outbound calls efficiently.
• Communicate clearly, concisely, and accurately both verbally and in writing.
• Follow communication scripts tailored to different topics.
• Learn about the firm’s practice areas and legal issues affecting clients; training will be provided.
• Demonstrate empathy and provide reassurance to potential clients during difficult times.
• Prepare detailed written summaries of potential clients’ needs for attorneys.
• Request and review necessary documents from potential clients.

Requirements

• High School Diploma required; Bachelor’s degree preferred.
• Minimum of one year of customer service experience involving high call volumes.
• Ability to make or receive calls for 6-8 hours daily.
• Excellent verbal communication skills and professional telephone etiquette.
• Ability to make sound judgments and decisions.
• Proficiency with Microsoft Office Suite.
• Strong multitasking skills.
• Ability to work effectively in a fast-paced, dynamic call center environment.
• Spanish language skills are a plus.

Additional Details

• This is a full-time remote position available to candidates residing in CO, CT, FL, GA, IL, LA, ME, MA, NJ, NC, OH, RI, SC, TX, UT, or VA.
• Work hours are Monday through Friday, 12:00 pm to 8:30 pm EST (11:00 am to 7:30 pm CST).
• Remote work requires a distraction-free environment and a minimum internet upload speed of 30 Mbps; an internet speed test will be part of the interview process.

Compensation & Benefits

• Starting pay is $20.00 per hour, equivalent to $41,600 annually.
• Medical, dental, and vision insurance options are available, including employer-paid medical insurance for employees.
• Gym membership reimbursement.
• 15 days of paid time off (increasing over time) and 12 paid company holidays in 2026.
• 401(k) matching.
• Paid parental leave.

Application Process

Applicants should submit a resume and cover letter. Later stages of the interview process include an assessment, internet speed test, and reference check.