Legal Intake Specialist

Overview

The organization is seeking a dedicated and compassionate Legal Intake Specialist (English/Spanish – Bilingual) to serve as the first point of contact for potential clients. This role supports strong customer service and helps ensure potential cases are evaluated and processed efficiently.

Responsibilities

• Inbound call management:
  • Professionally handle incoming calls from clients involved in auto accidents
  • Gather essential information regarding the accident and potential legal representation needs
  • Demonstrate empathy and understanding while maintaining professionalism
• Client interaction:
  • Communicate effectively with clients to explain legal processes and procedures
  • Provide information about the organization’s services and answer client questions
  • Collect and document relevant details to support attorneys in evaluating cases
• Multi-tasking in a fast-paced environment:
  • Manage multiple tasks simultaneously
  • Efficiently navigate and update electronic systems while speaking with clients on the phone
  • Prioritize and address urgent client needs promptly
• Document and record management:
  • Maintain accurate and confidential client records in compliance with legal standards
  • Organize and update client information so it is accessible for legal professionals
  • Utilize Excel spreadsheets and other tools to manage and track client data
• Administrative support:
  • Provide administrative assistance to legal professionals as needed
  • Collaborate with the legal team to support smooth case progression
  • Assist with preparation and organization of legal documents

Requirements

• Language: Proficiency in English and Spanish is required
• Education: High school diploma or equivalent required; some college coursework preferred
• Experience: Previous experience in a legal environment or customer service/intake role is preferred
• Communication skills: Excellent verbal and written communication with a strong customer service focus
• Organizational skills: Strong organization and time-management skills; ability to handle multiple tasks efficiently
• Technical proficiency: Proficient in Microsoft Office Suite and familiarity with case management software is a plus
• Empathy and understanding: Genuine desire to assist clients and a compassionate demeanor

Compensation & Benefits

• Pay range: $4 to $6 per hour, in addition to commissions

Location

• Remote work: Work from home

Schedule

• 7:00AM to 4:00PM OR 10:30AM to 7:30PM Central Time