Legal Operations Analyst II

Overview

The Legal, Compliance, and Public Affairs team supports the organization’s growth and innovation by combining legal, compliance, and policy expertise to guide product and operational decisions and build trust across the ecosystem.

This role involves supporting Legal Platform Services, including Vendor Legal, Marketing Legal, and Commercial Legal teams. The Legal Operations Analyst II will drive contract operations and technology initiatives across multiple teams, partnering with stakeholders across Legal, Finance, Product, Business Systems, Financial Systems, Procurement, and other internal groups.

Responsibilities

• Manage and optimize an Ironclad CLM platform, including system administration, workflow configuration, template management, approval routing, and system integrations (including Zip and Salesforce)
• Oversee contract database management to ensure data integrity and reporting accuracy
• Develop and implement technical solutions for contract intake, triage, and lifecycle management for both vendor and commercial agreements
• Partner with Procurement, Financial Systems, Business Systems, IT, and vendors on system integrations, API connections, and technical troubleshooting
• Create training materials, playbooks, self-service resources, and documentation for contract management systems and tools
• Own end-to-end process improvement initiatives across contract operations: identify inefficiencies, design scalable solutions, and drive implementation from concept through adoption
• Build and manage department-wide reports and dashboards with detailed metrics for Legal Leadership
• Support cross-functional initiatives, such as data field review and analysis, audits, and other initiatives as assigned
• Oversee knowledge management by maintaining FAQs, legal team intranet hubs, internal/external materials, process documents, template libraries, and legal webpages
• Assist with general administrative, project management, and special projects as needed, with the ability to work in an ever-changing environment

Requirements

• 3+ years of in-depth experience in contract management, legal operations, or contract technology administration
• Advanced proficiency with Ironclad, Zip, and similar CLM/procurement platforms
• Experience with additional tools such as Jira, Salesforce, Notion, Google, and Contentful
• Demonstrated success implementing legal technology solutions and process automation
• Comfort with data analysis, reporting, and metrics-driven decision-making
• Project management skills and the ability to coordinate tasks and timelines across multiple stakeholders
• In-house legal team experience, working at fast-paced companies that value quick decision-making
• Excellent verbal and written communication skills
• Strong bias for action to get stuff done
• Extreme attention to detail; ability to adjust on the fly; problem-solving skills, proactivity, and a great attitude
• A sense of urgency on all matters
• Highly responsive and proactive
• Team player mindset (no job is too big or too small)
• Humility and integrity; desire to be part of a strong, supportive team

Preferred Qualifications

• This is primarily a legal operations and technology role. While you will work closely with contracts, the position does not involve substantive legal negotiation or serving as primary counsel on vendor or commercial agreements.

Compensation & Benefits

Base Pay Grade - H
Equity Grade - 4

Employees new to the organization typically come in at the start of the pay range. Compensation is based on factors including location, experience, and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents).

• USA base pay range (CA, WA, NY, NJ, CT) per year: $100,000 - $150,000
• USA base pay range (all other U.S. states) per year: $88,000 - $138,000

Benefits highlights:

• Health coverage at no cost: 100% of premiums for employees and their dependents
• Monthly spending stipends for tech setup and health/wellness options
• Flexible time off and generous holiday calendars
• Employee stock purchase plan (ESPP) to buy company stock at a discount

The organization provides an inclusive interview process, including accommodations for candidates with disabilities.

Visa sponsorship is not available for this position.

Location

Remote-first with flexibility built in. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.

For positions based in San Francisco or Los Angeles: the organization considers qualified applicants with arrest and conviction records, as required by law.