Legal Operations Analyst II

Overview

The Legal, Compliance, and Public Affairs team supports organizational growth by combining legal, compliance, and policy expertise to guide product development, shape growth initiatives, and build trust across the ecosystem.

This role is for a Legal Operations Analyst II supporting Legal Platform Services, including Vendor Legal, Marketing Legal, and Commercial Legal teams. The position drives contract operations and technology initiatives across multiple teams, partnering with Legal, Finance, Product, Business Systems, Financial Systems, Procurement, and IT to optimize workflows and streamline processes.

Responsibilities

• Manage and optimize an Ironclad CLM platform, including system administration, workflow configuration, template management, approval routing, and system integrations (including Zip and Salesforce)
• Oversee contract database management to ensure data integrity and reporting accuracy
• Develop and implement technical solutions for contract intake, triage, and lifecycle management for both vendor and commercial agreements
• Partner with Procurement, Financial Systems, Business Systems, IT, and vendors on system integrations, API connections, and technical troubleshooting
• Create training materials, playbooks, self-service resources, and documentation for contract management systems and tools
• Lead end-to-end process improvement initiatives across contract operations: identify inefficiencies, design scalable solutions, and drive implementation from concept through adoption
• Build and manage department-wide reports and dashboards with detailed metrics for Legal Leadership
• Support cross-functional initiatives as assigned (including data field review and analysis, audits, and related projects)
• Oversee knowledge management, maintaining FAQs, legal team intranet hubs, internal/external materials, process documents, template libraries, and legal webpages
• Provide general administrative, project management, and special-project support as needed in an ever-changing environment

Requirements

• 3+ years of in-depth experience in contract management, legal operations, or contract technology administration
• Advanced proficiency with Ironclad, Zip, and similar CLM/procurement platforms
• Experience with tools such as Jira, Salesforce, Notion, Google, and Contentful
• Demonstrated success implementing legal technology solutions and process automation
• Comfort with data analysis, reporting, and metrics-driven decision-making
• Project management skills and ability to coordinate tasks and timelines across multiple stakeholders
• In-house legal team experience in fast-paced environments that value quick decision-making
• Ability to simplify and improve legal processes
• Adaptability to changing processes and priorities
• Excellent verbal and written communication skills
• Strong bias for action with extreme attention to detail
• Proactivity, strong problem-solving skills, and a great attitude
• High responsiveness and sense of urgency
• Team player mindset
• Humility and integrity; ability to take work seriously without ego
• Primarily a legal operations and technology role—no substantive legal negotiation and not primary counsel for vendor or commercial agreements

Compensation & Benefits

Base Pay Grade - H
Equity Grade - 4

Employees new to the organization typically come in at the start of the pay range.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents).

• USA base pay range (CA, WA, NY, NJ, CT) per year: $100,000 - $150,000
• USA base pay range (all other U.S. states) per year: $88,000 - $138,000

Benefits highlights

• Health coverage at no cost (100% of premiums for employees and their dependents)
• Monthly spending stipends for tech setup and health/wellness options
• Flexible time off and generous holiday calendars
• Employee stock purchase plan (ESPP) to buy company stock at a discount

Additional notes

• Visa sponsorship is not available for this position.

Location

Remote-first with flexibility built in. Most roles can be done from almost anywhere within the country of employment.

Some positions may occasionally require in-person work at an office. All new hires will be invited to attend an in-person onboarding experience.

For positions based in San Francisco or Los Angeles: qualified applicants with arrest and conviction records will be considered as required by law.