Legal Operations Associate (Remote)

Overview

The organization is seeking a highly ownership-driven Legal Operations professional to run core legal operations and rebuild them using AI and low-code tools. This role will be responsible for recurring legal operations as well as substantive legal and regulatory projects that arise over time.

Since launching in 2019, the organization has reached 5M+ customers, raised $240M+, scaled revenue 70X, and achieved profitability in 2024. The legal team supports operations across the US and Canada.

Responsibilities

• Automation: Use AI and low-code tools to replace manual legal tasks with self-running workflows.
• Legal and regulatory projects: Partner with Legal Counsel on legal research, contract reviews, and other substantive projects as new questions come up.
• Entity compliance: Keep corporate entities in good standing across the US and Canada, handling annual reports and state requests end to end.
• Brand protection: Monitor intellectual property, identify infringements, and initiate cease-and-desist workflows.
• Consumer escalations: Investigate complex escalations to their root cause, recommend fixes, and convert recurring issues into compliance training.
• Product compliance reviews: Review products and processes for compliance risk and user friction, then work with Engineering and Product to fix underlying issues.
• Compliance audits: Lead audits across operations and monitor highest-risk areas between them.

Requirements

• Bachelor’s degree from an academically rigorous program with a record of high performance.
• Demonstrated track record of owning projects start to finish and solving problems without needing step-by-step direction.
• Demonstrated interest in using AI and technology to improve how work gets done, such as by building a tool, automation, or process.
• Ability to track every open item until complete, independently finding answers before escalating.
• High accuracy and zero-error mindset for regulatory filings and audits.
• Proactive communication, including providing updates without being chased and flagging blockers early.
• Comfort with ambiguity: define the problem from an unclear brief and move forward with urgency.

Preferred Qualifications

• Experience optimizing legal processes and building systems to reduce manual work.
• Experience collaborating cross-functionally with teams such as Engineering and Product.

Compensation & Benefits

• Starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future.
• In addition to base salary, compensation may include opportunities for equity grants.
• Comprehensive benefits package for regular employees, including:
  • Health, dental, and vision coverage
  • Paid time off
  • Paid parental leave
  • 401(K) plan with employer matching
  • Wellness benefits
  • Equity opportunities may also be part of total rewards
• Part-time, contract, or freelance roles may not be eligible for certain benefits.

Location

Remote work is supported for most roles. If you prefer in-person or hybrid, offices are available in Palo Alto, New York City, Chicago, and Toronto.

Eligibility (Required)

This role can hire:

• Full-time salaried employees who currently reside in AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada.
• Full-time hourly employees who currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA.

Applications from candidates residing elsewhere cannot be accepted at this time.

Equal Employment Opportunity

The organization is an Equal Employment Opportunity employer and prohibits discrimination based on protected characteristics under applicable local, state, and federal laws.

Reasonable accommodations are available for individuals with disabilities during the job application process.