Legal Operations Manager

Overview

This role involves managing legal operations to support the organization's legal practice. The Legal Operations Manager reports to the Director of Legal Operations & Innovation and oversees the creation and functioning of information and administrative systems. This includes supervising Legal Operations Analysts and administering legal operations practice support systems such as system oversight, administrative project planning, time and billing reporting, process enhancements, information and system quality control, and other general legal operations functions. The position also supports General Counsel in compliance and risk management responsibilities.

This is a full-time (37.5 hours/week) supervisory position. It can be remote within the contiguous US (including states with offices) or hybrid, with a preference for San Francisco or Washington, D.C. for hybrid arrangements.

Responsibilities

Legal Practice Systems (40%)

• Serve as business owner and primary administrator for core legal practice systems (e.g., Litera Foundation, Intapp) and other legal operations platforms.
• Ensure system functionality, data quality, reliable reporting, and strong end-user support.
• Oversee administration of matter and case information databases and time tracking systems, managing data integrity, access, and ongoing configuration.
• Lead initiatives to improve workflows and operational efficiency.
• Evaluate and recommend legal practice management and reporting tools.
• Leverage AI and automation with appropriate governance.
• Support development and delivery of systems-related training for legal and program staff.

Compliance & Risk Management (45%)

• Serve as first escalation point for conflicts, ethical walls, and related legal operations risk issues.
• Escalate complex or sensitive conflicts to General Counsel.
• Oversee administration of Intapp Risk and Intapp Walls to ensure compliant conflicts and ethical wall processes.
• Manage and assist with the intake queue, ensuring timely processing and accurate analysis of AI-assisted conflicts checks for new matters and new hires.
• Ensure consistent application of firm policies and professional responsibility standards.
• Manage matter and case data for reporting to senior leadership.
• Advance data analysis and reporting capabilities.
• Stay current on legal technology and risk management trends.
• Proactively identify risks and opportunities for process and system improvement.

Management (15%)

• Directly supervise, train, and evaluate Legal Operations Analysts.
• Set priorities and allocate resources.
• Lead staff supporting matter intelligence, legal operations technology, dashboards, and structured legal data.
• Supervise conflicts-related work, documentation, and ethical wall implementation.
• Foster a respectful, inclusive, and collaborative work environment.
• Provide clear direction and feedback.
• Promote a culture of learning for all team members.
• Oversee relevant administrative, budgeting, and personnel management of direct reports.

Ongoing Learning

• Pursue professional development and contribute to a culture of learning by building skills and sharing knowledge.

Requirements

• Bachelor’s degree in a relevant field or equivalent years of experience.
• Minimum of five years of relevant work experience.
• Expert technical specialist with knowledge of business planning, project management, workflow planning, budgeting, and financial management.
• Certification or training in project management, change management, and/or Generative AI is desired.
• Strong understanding of law firm operations, legal practice workflows, and professional responsibility and ethics requirements, including strict confidentiality.
• In-depth technical proficiency with legal practice systems, including case management, document and records management, conflicts, and time entry platforms.
• Advanced experience with Intapp systems (Open, Risk, Walls, Time, IIS), API calls, system integrations including Boomi connectors, and generative AI tools.
• Strong aptitude for evaluating and implementing emerging legal technology tools.
• Strong data analytics skills, including developing dashboards and reports to support strategic decision-making.
• Excellent analytical and problem-solving skills with sound judgment in complex situations.
• Demonstrated ability to apply change management practices to transitions involving technology, processes, and people.
• Excellent written and interpersonal communication skills.
• Ability to work effectively across roles and levels and adapt quickly to change and tight deadlines.
• Commitment to values of justice, excellence, inclusion, and partnership.
• Skill in leading diverse teams with emotional intelligence and cultural competence.
• Ability to foster growth through mentorship, effective communication, and constructive feedback.
• Experience hiring and developing team talents to align with organizational needs.

Compensation & Benefits

• Competitive salary commensurate with experience and working location.
• Comprehensive benefits package.
• Casual and congenial work environment.

Salary Ranges by Location

• San Francisco, CA or New York, NY: $113,000 - $125,500 annually
• Washington, DC, Seattle, WA, Los Angeles, CA, or Chicago, IL: $107,400 - $119,300 annually
• Philadelphia, PA or Denver, CO: $101,700 - $113,000 annually
• Miami, FL, Houston, TX, or Atlanta, GA: $96,000 - $106,700 annually
• Remote: $106,700 - $125,500 annually depending on specific location

Location

Remote within the contiguous United States or hybrid with preference for San Francisco or Washington, D.C.

Equal Opportunity

The organization is committed to equal employment opportunities without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic information, or any other factor unrelated to the position.

For positions located in San Francisco, qualified applicants with arrest and conviction records will be considered pursuant to the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles, qualified applicants with criminal histories will be considered consistent with the Los Angeles Fair Chance Initiative for Hiring.