Legal Operations Manager

Overview

A technology-driven organization in the live events and ticketing industry is seeking a strategic and execution-oriented Legal Operations Manager. This role is designed to transform the Legal team's operations by owning the full operational lifecycle of the department—from identifying inefficiencies to implementing tools and workflows that enhance performance and efficiency. Reporting directly to the Senior Corporate Counsel, this position acts as a force multiplier for attorneys, enabling them to focus on high-value legal work.

Responsibilities

• Own the legal technology stack by evaluating, selecting, implementing, and managing software and AI-powered tools to improve team efficiency
• Collaborate with IT and procurement teams to ensure proper integration, adoption, and continuous optimization of legal tools
• Build and maintain dashboards and reporting infrastructure to provide leadership with visibility into department performance
• Map and audit current legal workflows to identify bottlenecks, redundancies, and opportunities for improvement
• Design and implement scalable processes for high-volume legal work
• Develop and maintain standard operating procedures, playbooks, and self-service resources for internal clients
• Manage relationships with outside counsel and legal vendors, including rate negotiations, matter budgeting, and invoice review
• Implement and enforce billing guidelines; analyze outside counsel spend and identify cost savings
• Manage legal billing, e-billing software, and matter management systems
• Build and maintain legal department KPIs, scorecards, and operational reporting
• Support annual budgeting, forecasting, and financial reporting for the legal department
• Lead special projects and cross-functional initiatives
• Build and curate a legal knowledge management system including templates, precedents, FAQs, and training materials
• Deliver training sessions to legal and non-legal stakeholders on processes, tools, and self-service resources
• Create onboarding programs for new legal team members
• Oversee and optimize compliance with government relations regulatory requirements, including tracking and filing lobbying and political giving disclosures
• Support board and stockholder administration, including maintaining action trackers, filing consents, minutes, meeting materials, and coordinating approvals
• Manage annual renewal of foreign qualifications across registered jurisdictions, ensuring timely compliance
• Support administration of equity plans, including processing award releases, maintaining cap table records, coordinating grant cycles, and ensuring compliance with securities and tax requirements

Required Qualifications

• Minimum 5 years of experience in legal operations, law firm management, management consulting, or a closely related field
• Deep familiarity with legal technology such as CLM platforms, matter management systems, e-billing tools, and contract repositories
• Proven experience leading process improvement initiatives from diagnosis through implementation
• Strong analytical and exceptional project management skills with the ability to manage multiple workstreams simultaneously
• Outstanding written and verbal communication skills, capable of presenting complex topics clearly to executives
• Collaborative approach with a proven ability to build trust with attorneys and business stakeholders
• Experience working at a high-growth technology company
• Familiarity with AI tools applied in a legal context
• Knowledge of data privacy and information governance
• CLOC or PMP certification preferred

Compensation & Benefits

• Salary range: $112,000 - $163,000 USD
• Equity stake eligibility
• Discretionary annual bonus based on individual and company performance
• Flexible work environment with options for hybrid or 100% remote work
• Work-from-home stipend for home office setup
• Unlimited paid time off
• Up to 16 weeks of fully-paid family leave
• 401(k) matching
• Student loan matching program
• Health, vision, dental, and life insurance
• Up to $25,000 towards family building, reproductive health services, and gender-affirming care
• $500 per year for wellness expenses
• Subscriptions to meditation and therapy services, and access to One Medical
• $360 per quarter to spend on tickets to live events
• Annual subscription to music streaming services

Location

Flexible; remote or hybrid work arrangements available.

The organization is committed to equal employment opportunities regardless of race, color, religion, creed, age, national origin, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other protected category under federal, state, or local law. Diversity and inclusion are valued attributes of the team.