Legal Operations Manager

Overview

A leading environmental law organization is seeking a Legal Operations Manager to oversee the creation and functioning of information and administrative systems supporting its legal practice. This full-time position reports to the Director of Legal Operations & Innovation and involves supervising Legal Operations Analysts, managing legal operations practice support systems, and supporting compliance and risk management efforts.

The role can be remote within the contiguous US or hybrid, with a preference for candidates located in San Francisco or Washington, D.C. This is a supervisory position.

Responsibilities

Legal Practice Systems (40%)

• Serve as business owner and primary administrator for core legal practice systems (e.g., Litera Foundation, Intapp) and other platforms.
• Ensure system functionality, data quality, reliable reporting, and provide strong end-user support.
• Oversee administration of matter and case information databases and time tracking systems, managing data integrity, access, and configuration.
• Lead initiatives to improve workflows and operational efficiency.
• Evaluate and recommend legal practice management and reporting tools.
• Leverage AI and automation with appropriate governance.
• Support development and delivery of systems-related training for legal and program staff.

Compliance & Risk Management (45%)

• Act as first escalation point for conflicts, ethical walls, and related legal operations risk issues.
• Escalate complex or sensitive conflicts to General Counsel.
• Oversee administration of Intapp Risk and Intapp Walls to ensure compliant conflicts and ethical wall processes.
• Manage intake queue for AI-assisted conflicts checks for new matters and hires.
• Ensure consistent application of firm policies and professional responsibility standards.
• Manage matter and case data for reporting to senior leadership.
• Advance data analysis and reporting capabilities.
• Stay current on legal technology and risk management trends.
• Proactively identify risks and opportunities for process and system improvement.

Management (15%)

• Supervise, train, and evaluate Legal Operations Analysts.
• Set priorities and allocate resources.
• Lead staff supporting matter intelligence, legal operations technology, dashboards, and structured legal data.
• Supervise conflicts-related work, documentation, and ethical wall implementation.
• Foster a respectful, inclusive, and collaborative work environment.
• Provide clear direction and feedback.
• Promote a culture of learning.
• Oversee administrative, budgeting, and personnel management of direct reports.

Ongoing Learning

• Pursue professional development and contribute to a culture of learning by building skills and sharing knowledge.

Requirements

• Bachelor’s degree in a relevant field or equivalent experience.
• Minimum of five years of relevant work experience.
• Expert knowledge of business planning, project management, workflow planning, budgeting, and financial management.
• Certification or training in project management, change management, and/or Generative AI is desired.
• Strong understanding of law firm operations, legal practice workflows, and professional responsibility and ethics requirements, including strict confidentiality.
• In-depth technical proficiency with legal practice systems, including case management, document and records management, conflicts, and time entry platforms.
• Advanced experience with Intapp systems (Open, Risk, Walls, Time, IIS), API calls, system integrations including Boomi connectors, and generative AI tools.
• Strong aptitude for evaluating and implementing emerging legal technology tools.
• Strong data analytics skills, including developing dashboards and reports to support strategic decision-making.
• Excellent analytical and problem-solving skills with sound judgment in complex situations.
• Demonstrated ability to apply change management practices to transitions involving technology, processes, and people.
• Excellent written and interpersonal communication skills.
• Ability to work effectively across roles and levels and adapt quickly to change and tight deadlines.
• Commitment to values of justice, excellence, inclusion, and partnership.
• Skill in leading diverse teams with emotional intelligence and cultural competence.
• Experience fostering growth through mentorship, effective communication, and constructive feedback.

Compensation & Benefits

• Competitive salary commensurate with experience and working location.
• Comprehensive benefits package.
• Casual and congenial work environment.

Salary Ranges by Location

• San Francisco, CA or New York, NY: $113,000 - $125,500
• Washington, DC, Seattle, WA, Los Angeles, CA, or Chicago, IL: $107,400 - $119,300
• Philadelphia, PA or Denver, CO: $101,700 - $113,000
• Miami, FL, Houston, TX, or Atlanta, GA: $96,000 - $106,700
• Remote: $106,700 - $125,500 depending on specific location

Location

Remote within the contiguous United States or hybrid with preference for San Francisco or Washington, D.C.

This organization is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic information, or any other factor unrelated to the position.

For positions located in San Francisco, qualified applicants with arrest and conviction records will be considered pursuant to the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles, qualified applicants with criminal histories will be considered consistent with the Los Angeles Fair Chance Initiative for Hiring.