Legal Operations Senior Consultant - Remote

Overview

A leading personal lines property and casualty insurance group in the United States is seeking a Legal Operations Senior Consultant to join their team remotely (excluding Hawaii and Alaska). This role involves overseeing key areas of legal operations, managing moderately complex initiatives, and supporting department and division priorities with a focus on process improvement and change management.

Responsibilities

• Lead and manage moderately complex legal or litigation operations projects involving multiple stakeholders.
• Apply project management and change management principles to drive adoption of new processes, tools, and workflows.
• Identify operational gaps, risks, and opportunities for improvement, implementing practical solutions.
• Facilitate adoption of updated processes, workflows, tools, and vendor solutions to ensure consistent implementation and effective daily use.
• Communicate effectively with attorneys, legal staff, litigation leadership, vendors, and business partners while maintaining confidentiality.
• Schedule, prepare agendas for, and facilitate meetings related to projects and project portfolio management.
• Prepare reports, analyses, and presentations for leadership.

Legal Operations Specific

• Manage recurring operational activities and support compliance with enterprise and legal department standards.
• Collaborate with attorneys, finance, IT, and other business functions to support corporate law, litigation, and division-wide initiatives.

Litigation Operations Specific

• Coordinate project management activities across litigation operations, including facilitating monthly project meetings, tracking progress, prioritizing work, and resolving roadblocks.
• Partner with internal stakeholders such as IT, strategic sourcing, facilities, finance, and other business functions to support cross-functional initiatives.
• Lead key litigation operations projects directly.

Requirements

• Bachelor’s degree in a related field or equivalent combination of education and relevant experience.
• Minimum of 8 years of relevant legal, legal operations, or litigation operations experience.
• Experience managing operational functions and supporting cross-functional initiatives.
• Advanced knowledge of legal concepts, terminology, and procedures relevant to legal or litigation support functions.
• Strong understanding of law office and litigation office administration, facilities management, budgeting, purchasing, and legal technology.
• Working knowledge of legal operations, litigation operations, project management, financial management, and process improvement concepts.
• Ability to manage people, prioritize competing demands, and operate with limited direction.
• Proven analytical skills to develop solutions and support implementation.
• Strong interpersonal, written, and verbal communication skills.
• Proficiency with Microsoft Word, Excel, and matter or case management systems; ability to prepare reports and analyses.
• Ability to lead meetings and collaborate across functions.

Preferred Qualifications

• 3–4 years of people leadership or supervisory experience.
• Paralegal certification or other relevant professional certifications.
• Certifications in change management, project management, and/or process improvement.
• Experience preparing presentations and documenting workflows using PowerPoint or similar tools.
• Knowledge of change management or project management methodologies.
• Experience supporting staff counsel or in-house litigation operations.
• Experience supporting multiple law offices or geographically dispersed teams.
• Experience leading moderately complex projects involving multiple stakeholders.
• Willingness to travel as needed for divisional/team meetings and other in-person meetings.

Compensation & Benefits

• Total compensation package including annual bonus eligibility for most roles.
• 401(k) plan with company match.
• Opportunities for career growth and development through mentorship and leadership support.
• Flexible remote-first work environment with options to work from home or various office locations.
• Inclusive workplace culture fostering diversity and belonging.

Location

• Remote position available anywhere in the United States except Hawaii and Alaska.

Additional Information

• Applicants must have authorization to work indefinitely in the United States; visa sponsorship is not provided.
• Reasonable accommodations are available for qualified applicants with disabilities during the application and interview process.
• Communication regarding the application process will be conducted via email.
• Salary range will be disclosed during the preliminary call and may vary based on location, experience, and education.