Legal Ops Associate, OC Management

Overview

This role supports the Legal Operations team by building and running systems and processes that power outside counsel spend and management. The work focuses on operational excellence across the Legal department through technology, automation, and AI-first workflows for managing vendors, budgets, and e-billing.

Responsibilities

• Build and enhance automated, AI-first processes for legal e-billing and outside counsel management to drive operational excellence across the program.
• Implement outside counsel (OC) spend strategy, including reviewing and benchmarking law firm billing rates and fee structures against industry standards and peer companies.
• Own the monthly accruals process and legal vendor onboarding workflows, ensuring accuracy and timeliness in partnership with FP&A.
• Administer and maintain the legal e-billing system (Brightflag), serving as a resource for system optimization and stakeholder training.
• Analyze OC spend data to produce reports, scorecards, and actionable insights that inform program improvements and leadership decisions.
• Partner cross-functionally with FP&A, Sourcing, and EAA to enhance program effectiveness and align on budgets, forecasting, and vendor strategy.
• Own and manage the onboarding of law firms.

Requirements

• Bachelor’s degree with 3+ years of outside counsel management experience at an in-house legal practice, preferably at a high-growth technology company.
• Demonstrated experience managing legal accruals, forecasting inputs, and month-end financial processes in partnership with FP&A.
• Hands-on experience with legal e-billing platforms (Brightflag or comparable) and proficiency in Excel/Google Sheets, including formulas, data manipulation, reconciliation, and building trackers and analyses.
• Proven ability to project manage operational initiatives from inception to execution, including process design, tool implementation, and vendor onboarding workflows.
• Experience using data tools (SQL, Snowflake, Looker, or similar) to build reports and dashboards that improve spend visibility and decision-making.
• Ability to use generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Preferred Qualifications

• Not specified.

Compensation & Benefits

• Annual base salary range (excluding equity and bonus): $99,365 USD - $116,900 USD
• Total compensation may also include equity and bonus eligibility.
• Benefits include medical, dental, vision, and 401(k).

Location

Remote-first, with quarterly in-person working sessions called “surges.”

Additional Information

• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: Employment-related notices apply (including Employee Rights, Know Your Rights, and E-Verify notice of participation).
• Accommodations: Requests for reasonable accommodation are available for individuals with disabilities.
• Data Privacy & Arbitration: By submitting an application, candidates agree to applicable candidate privacy and (for US applicants) arbitration of disputes terms.